Communication-Change Management, Manager at American Equipment HR LLC – Salt Lake, Utah

American Equipment is a leading provider of industrial overhead cranes, hoists, material handling solutions, and comprehensive crane services (including inspections, maintenance, repairs, and modernizations). Founded in 1969 and headquartered in Salt Lake City, UT, the company has grown to over 17 locations nationwide, serving diverse industries such as manufacturing, mining, automotive, energy, aerospace, defense, and public utilities. With a strong emphasis on safety, quality, reliability, and customer uptime, American Equipment is committed to "Helping to Lift America" through innovative equipment and exceptional service.

We are seeking a dynamic Communication-Change Management Manager to join our team in Salt Lake City, UT. This role will play a pivotal part in driving successful organizational change, ensuring clear and effective internal/external communication, and supporting our continued growth and integration efforts (including acquisitions).

Position Summary

The Communication-Change Management Manager is responsible for developing and executing strategic communication plans and change management initiatives to support organizational objectives, foster employee engagement, and minimize disruption during periods of change (e.g., process improvements, technology implementations, leadership transitions, acquisitions, and cultural evolution). This role combines expertise in change management methodologies with strong internal communications skills to ensure employees across our 15+ locations understand, embrace, and adopt changes effectively.

Key Responsibilities

• Lead the development and implementation of enterprise-wide change management strategies, including impact assessments, stakeholder analysis, resistance management, and adoption/sustainment plans.
• Design, create, and deliver multi-channel internal communication campaigns (email, intranet, town halls, videos, newsletters, leadership messaging, etc.) that align with company values and keep employees informed and engaged.
• Partner with leadership, operations, and project teams to integrate change management and communication into major initiatives (e.g., system rollouts, safety enhancements, acquisition integrations).
• Conduct change readiness assessments, identify potential barriers, and develop mitigation tactics to increase adoption rates.
• Facilitate training sessions, workshops, and coaching for leaders and change champions on communication best practices and change leadership.
• Measure the effectiveness of change initiatives and communications through surveys, feedback mechanisms, adoption metrics, and engagement data; report insights to leadership and recommend improvements.
• Support crisis/risk communication when needed, ensuring consistent, transparent, and timely messaging.

Qualifications & Requirements

• Education: Bachelor's degree in Communications, Organizational Development, Business Administration, Human Resources, Psychology, or a related field.
• Experience: 5+ years of progressive experience in change management, internal communications, or organizational development
• Certifications: Prosci Change Management Certification, CMP (Certified Management Professional), or equivalent strongly preferred.
• Skills & Competencies:
  • Deep knowledge of change management frameworks and proven success leading change in dynamic environments.
  • Exceptional written and verbal communication skills; ability to tailor messages for diverse audiences (from blue collar to executives).
  • Strong project management and organizational skills with the ability to manage multiple initiatives simultaneously.
  • Proficiency in Microsoft 365, Microsoft Office Suite, SharePoint/intranet platforms, and communication tools (e.g., email marketing software, video/photo editing tools).
  • Data-driven mindset: experience using metrics and analytics to evaluate communication and change effectiveness.
  • High emotional intelligence, empathy, and ability to build trust and influence without direct authority. Ability to synthesize complex information into clear, compelling narratives.
  • Comfortable working in a fast-paced, growth-oriented company with a hands-on culture.

Preferred Qualifications

• Experience in merger/acquisition integration or multi-site organizations.
• Background in corporate communications, consulting, or communications-led change roles
• Familiarity with AI-enabled tools for content development, sentiment analysis, and communication effectivenes
• Previous experience in a union or field-service workforce setting.

Schedule:

This is a full-time position; typical work hours and days are Monday through Friday, 8-hour shift in office.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Proof of right to lawfully work in the United States required.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.