Server at Stoney Creek Hospitality Corporation – Mason City, Iowa

About Company:

Embergrove Hospitality is an independent, nimble, and gritty hospitality management company that proudly oversees 12 distinctive hotel locations, along with several bars and restaurants across the Midwest. Rooted in genuine, from-the-heart hospitality, the Embergrove team blends ingenuity, transparency, and hard work to deliver memorable guest experiences and strong business results.

With deep Midwestern roots and a hands-on approach, Embergrove manages every property with an entrepreneurial spirit—combining creative strategy, disciplined revenue management, and in-house marketing expertise. From boutique hotels to full-service properties, each location reflects Embergrove’s belief that exceptional hospitality starts with authentic people, thoughtful service, and relentless dedication to excellence.

About the Role:

As a Server within the management of companies and enterprises sector, you will play a crucial role in delivering exceptional customer service and ensuring a seamless dining experience for clients and guests. Your primary objective will be to efficiently take orders, serve food and beverages, and address customer needs with professionalism and attentiveness. You will act as a liaison between the kitchen staff and customers, ensuring accuracy and timeliness in order delivery. Additionally, you will contribute to maintaining a clean and organized dining environment while adhering to health and safety standards. Ultimately, your efforts will support the company’s reputation for quality service and customer satisfaction, fostering repeat business and positive client relationships.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service or food service role.
• Ability to communicate clearly and effectively with customers and team members.
• Basic math skills for handling transactions and making change.
• Legal eligibility to work in the United States.

Preferred Qualifications:

• Experience working in a fast-paced restaurant or hospitality environment.
• Knowledge of food safety and sanitation standards.
• Familiarity with point-of-sale (POS) systems and order management software.
• Strong interpersonal skills and the ability to work well in a team.
• Flexibility to work various shifts including evenings, weekends, and holidays.

Responsibilities:

• Greet and seat customers promptly and courteously, providing menus and answering initial questions.
• Take accurate food and beverage orders, relay them to kitchen and bar staff, and ensure timely delivery to customers.
• Monitor customer satisfaction throughout the dining experience and address any concerns or special requests promptly.
• Maintain cleanliness and organization of the dining area, including setting and clearing tables according to company standards.
• Process payments accurately and efficiently, handling cash and electronic transactions with integrity.
• Collaborate with team members and management to ensure smooth service flow and resolve any operational issues.
• Adhere to all health, safety, and sanitation guidelines to provide a safe dining environment.

Skills:

The required communication skills are essential for interacting with customers to understand their needs and provide clear information about menu items and specials. Attention to detail is critical when taking orders and processing payments to ensure accuracy and customer satisfaction. Time management and multitasking skills are used daily to handle multiple tables and requests efficiently without compromising service quality. Preferred skills such as familiarity with POS systems streamline order entry and payment processing, enhancing operational efficiency. Additionally, teamwork and adaptability help maintain a positive work environment and allow the server to respond effectively to dynamic service demands.