Customer Care Specialist at Professional Solutions – Quantico, Virginia

Professional Solutions Delivered, LLC (ProSoDel) is a total solutions provider for government and commercial customers in the areas of Program Management, Logistics, and Information Technology Support Services. We are currently seeking a Customer Care Specialist to join our team of professionals in support of the United States Marine Corps (USMC) in Quantico, VA.

Essential Duties & Job Functions:

• Providethe USMCClient withInformation Technology (IT)procurementsupport, analysis, and reporting,using anEnterpriseInformation Technology ManagementSystem with various consolesand applications.
• Support theUSMC Clientwith timelineandmetricsreporting.
• Review and process IT procurement requests for corrections and approval.
• Communicate statusof IT procurementinformationtostakeholders involvedin the IT Procurement process.
• Manage and updateUSMC IT Hardware and Softwarecatalogs.
• Manage and update Standard Operating Procedures (SOP), IT procurement guides, PowerPoint slides,reports,logs, trackers,and email archives.
• Represent the Customer Care Teaminproduct specific IPTs and working groupsandbecome the SME on procurement activities for specific products as needed.
• Retain and provide knowledge management artifacts.
• Be Responsive. Quickly and accurately answer and return phone calls, read and respond toemails, and provideaccurateresponsestostakeholder’squestionsand status requests.
• Perform and function in a Team environment.
• Performrelated work as assigned.

Job Requirements (Education, Experience, Professional Associations)

Mandatory

• Education:

• Accredited CollegeAssociatesDegree.

• Experience:

• ExperienceinMicrosoft Office Professional Suite (2016or newer), including,but not limited to:TEAMS, Planner,Word, Power Point, Excel,and Access.
• Experience with video conferencing.
• Experienceand knowledgeusing an Enterprise level procurement systemto includeUSMCdatabaseapplications within the Remedy EnterpriseITSM Suitepreferred.
• Must have excellent communication skills, both oral and written.
• Must have excellent organizationalandmulti-taskingskillsand must be detail oriented.
• Technical Writing skills are a plus.
• DoD customer care and IT procurement process experience are a plus.

• Clearance:

• Ability to favorably undergo a National Agency Check with Written Inquiries (NACI).
• Active SECRET clearance is a plus.