Plumbing Service Manager at PF Plumbing – Winston-Salem, North Carolina

Plumbing Service Manager

Winston-Salem, NC

Introduction

Join PF Plumbing — the number one plumbing company in Winston-Salem, NC — as our Service Manager. This leadership role oversees daily operations of our service department, drives performance, ensures exceptional customer satisfaction, and develops our plumbing team into top-tier professionals.

This is a high-impact leadership role for someone who thrives in accountability, operational excellence, and building winning teams.

Key Responsibilities

Lead and oversee daily operations of the plumbing service departmentManage, coach, and develop plumbing technicians and support staffOversee and manage the service warehouse team, including inventory control, purchasing, truck stock management, and warehouse operationsCoordinate with Call Center Manager to oversee scheduling and dispatch to maximize efficiency and revenueDrive performance metrics including revenue per tech, close rate, and customer satisfactionEnsure compliance with plumbing codes, safety standards, and company policiesMonitor inventory, tools, equipment, and fleet readinessOversee budgeting, forecasting, and departmental financial performanceResolve escalated customer concerns professionally and promptlyCollaborate with marketing and sales teams to grow service demandImplement training programs and performance improvement plansTrack KPIs and analyze service metrics to drive continuous improvementMaintain vendor and supplier relationships

Utilities License and the Limited Electrical Permit

Required Qualifications

Minimum 10 years plumbing experienceMinimum 5 years in a supervisory or management roleValid plumbing license (utility license preferred – pending confirmation)Strong knowledge of plumbing codes and safety regulationsExperience managing budgets and departmental P&LStrong leadership, accountability, and team development skillsValid driver’s license

Highly Preferred

Compensation & Benefits

We offer a competitive compensation package including:

Company vehicle401(k) with company matchingHealth insuranceDental insuranceVision insuranceSupplemental insurance optionsCompany-paid life insurance policyPaid time off