Learning and Organizational Development Manager (Fort Wayne, IN) at Ambassador Supply LLC – Fort Wayne, Indiana

Position Purpose: Leads the enterprise strategy, design, and execution of leadership and management development aligned with Rival’s commitment to financial, cultural, and eternal returns. Serves as the steward of Rival’s leadership philosophy and development constructs, and as a trusted thought partner and coach to leaders. Intentionally reinforces Rival and Ambassador Enterprises’ Character, Chemistry, and Competency values through leadership development and training across affiliate companies, advancing the organization’s commitment to personal and professional development and to develop leaders and emphasize employee success.

Core Value Expectations

• Actively pursue high character, high trust, and high performance personally, corporately, and in all aspects of the position
• Provide distinctive quality and unparalleled customer service both internally and externally
• Demonstrate and promote integrity, respect, and teamwork
• Invite others to help you grow through living authentically with nothing to prove, lose or hide
• Evidence humility by actively receiving teaching and mentoring

Primary Role Expectations:

· Organizational Development and Effectiveness

Serve as a thought partner to senior leaders on leadership behavior, organizational dynamics, and culture signals

Support change management initiatives by helping leaders lead change effectively

Drive leadership effectiveness through targeted coaching, succession planning, and capability-building programs

· Learning and Development Strategy

Partner with Rival and affiliate leadership to develop and execute an enterprise learning strategy aligned with business goals and values

Identify leadership, skill, and capability gaps and translate them into development priorities.

Design and implement development pathways for leaders and individual contributors in coordination with affiliate leadership

Ensure initiatives drive performance, reinforce culture, and support succession needs

· Training Design & Delivery

Maintain and evolve proprietary leadership and management development constructs that reflect company culture and address organizational needs.

Design and deliver effective learning experiences (in-person, virtual, and blended), including role-based programs in partnership with affiliates.

Build internal training capability by partnering with leaders and subject matter experts to develop and deliver high-impact content.

Manage learning platforms, tools, and vendors, and evaluate training effectiveness to continuously improve programs.

· Leadership & Talent Development

Support Provide executive and leader coaching at multiple levels of the organization

Coach leaders through high-stakes conversations, feedback challenges, and trust issues

Design and support leadership pipelines and high-potential development

Integrate values, faith, and culture into leadership development initiatives

· Personality & Assessment Integration

Serve as internal expert on personality and behavioral assessment tools

Synthesize multiple assessments into practical guidance for leaders and teams

Conduct personality assessment reviews for prospective and current employees

Create working-together guides and communication playbooks

· Culture & Values Integration

Champion organizational values and reinforce desired behaviors

Support initiatives that strengthen a healthy and aligned culture

Embed culture and values into learning, leadership, and organizational practices

· Measurement & Continuous Improvement

Define success metrics for learning and organizational development initiatives

Analyze performance, learning, and organizational data

Report insights and recommendations to leadership

Continuously refine programs based on outcomes and organizational needs

Qualifications:

• Bachelor’s degree in human resources, organizational development, business, education, psychology, or a related field
• 5+ years of experience in learning and development, organizational development, or talent management, including designing and delivering leadership development programs
• Experience in manufacturing or other operational environments, providing practical insight into the day-to-day challenges leaders and teams face
• Experience in learning and organizational development, including designing and delivering leadership development programs, succession planning, and talent pipelines
• Demonstrated expertise in leadership frameworks, personality assessment tools, and the use of learning technologies (e.g., LMS platforms)
• Excellent communication, facilitation, and presentation skills, with the ability to influence effectively at all levels of the organization
• Ability and willingness to travel as needed

Physical Requirements:

Perform the position’s physical functions with extensive mobility and ease including walking, sitting, standing, bending, talking, hearing, seeing, and using hands to operate tools necessary for the job