Boarding Agent at NORTON LILLY INTERNATIONAL INC – Long Beach, California

Under the direction of the Port Manager and Operations Manager, the Boarding Agent is responsible for the coordination of all agency, husbandry, and administrative functions associated with individual vessel calls assigned to the Port Office. This role ensures the smooth arrival and departure of vessels, timely completion of necessary documentation, and effective communication with all involved parties. Duties include, but are not limited to:

Board vessels in Port on a daily basis

Assist Port / Operations Manager with planning and assigning weekly vessel rotation

Assist Port / Operations Manager with billing procedures

Assist Port / Operations Manager with follow-up and completion of pro forma requests

Respond to all principal/customer inquiries in line with Corporate Operations Manual Policies or Principal Governing Working Instructions

Assist in the preparation of estimates of port costs

Established and maintain the marine vessel file ensuring documentation is prepared in an accurate and timely fashion

Prepare/execute required governmental and agency documents for appropriate approvals and submission to marine vessel files

Communicate daily with principals/customers, marine vessel’s Master, Port Authority, Terminals, and appropriate government authorities

Procure outside services at the direction of the Port / Operations Manager for assigned marine vessels

Exercise high quality vendor service management and cost control

Makes required trips to United States Immigration Control, and U.S. Customs Office to ensure all necessary documentation is ready for arrivals and departures

Abide by company HSEQ policies and procedures

All other duties assigned

Perform other related duties at the discretion of Port Operations Manager or other member of management team

Requirements:

High School diploma or equivalency

Some college courses in business management helpful

Previous experience in the marine agency field helpful but not required

Verifiable excellent customer services abilities

Able to enter, generate and retrieve information using a computer

Experience with Microsoft Office Suite

Strong communication skills, with groups and in individual interactions to solve problems

Must be able to lift 50 pounds

Must have a valid driver’s license and an acceptable motor vehicle record (MVR)

Must be able to obtain a Transportation Workers Identification Card (TWIC)

Must have reliable transportation

Must be able to provide and maintain automobile insurance according to state laws

Must be available to work a flexible schedule based on business needs, including days, nights, weekends, and some holidays with travel to and from the marine vessel while in Port

Not all aspects of the job are covered by the descriptions, other duties may be required

Position may change as the industry and technology evolve

Working Conditions:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position requires that the employee works outdoors in both hot and cold temperatures, as well as indoors in an office environment. The employee must possess the ability to crouch and stoop to access areas with restricted headroom, to climb ladders, and to lift and carry items weighing up to 75 pounds. The employee may be exposed to odors, dust, dirt, mechanical hazards, elevated noise levels, and potentially hazardous equipment. Additionally, the individual must demonstrate the capability to board vessels during rough weather and sea conditions. Long working hours, travel obligations, weekend duties, and a 24-hour “on-call” status are essential requirements of this role. Compliance with all work regulations, including those concerning safety and health, is mandatory.

The job involves frequent and extensive activities including walking, lifting, climbing, stooping, bending, and jumping, with the following requirements:

Frequent walking and standing for extended periods.

Frequent climbing of gangways, including heights of six feet or more.

Occasional exposure to outdoor weather conditions (hot, cold, or rainy).

Frequent and proper lifting of objects weighing up to 50 pounds.

The employee will be required to make numerous trips to the marine vessel during its time in port to handle any issues relevant to the efficient arrival and departure of the vessel.

The employee must have the ability to work a flexible, full-time schedule, which may include days, nights, evenings, weekends, and holidays.

Norton Lilly International is an equal-opportunity employer.