Customer Service Representative in Pekin, Illinois at S J Smith Company

Customer Service Representative Floater- Competitive Pay, Great Benefits, The Best People.

Are you looking to become part of a company with great benefits and growth potential? We offer paid time off, life insurance, 401(k) matching, and more.

Company Overview:

S.J. Smith is a third-generation, family-owned company that provides gas, welding and safety supplies to the Illinois, Iowa, and northeast Missouri markets. Established in 1950, S.J. Smith has evolved into a dynamic problem-solving organization that uses the latest technology to serve our customers in the welding, safety, medical and industrial areas. S.J. Smith employees are expected to provide excellent customer service to internal and external customers. Our mission is to make our customers successful by providing cutting-edge solutions and quality products. We are committed to providing a safe environment for our employees and customers. All S.J. Smith employees are expected to complete safety training, follow all safety practices and comply with company, state, and federal laws, including FDA, DOT, FMCSA, and OSHA regulations.

The Position: This is a full-time position that works Monday through Friday, 7:30 am – 4:30 pm.  

• 40 hours of PTO after 90 days, 80 hours after 1 year of employment with additional increases after 3 and 7 years. 
• Medical/Dental/Vision Insurance.
• 401(K) Matching, Life Insurance Benefits, Short Term Disability.

Requirements:

• High School Diploma or Equivalent
• Ability to handle cash transactions accurately
• Excellent communication skills
• Basic math skills
• Computer skills or prior experience with computer order entry system required

Responsibilities:

The customer service representative is responsible for providing customers with information to address inquiries regarding products and services. Promote the company’s products and services when servicing new and existing customers. Assist in resolving customer complaints, opening, and processing new client accounts, maintaining, and making changes to existing customer accounts, and file documents and other paperwork.

Why Should You Apply?

• Competitive Pay.
• Excellent benefits
• Training Opportunities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.