Group Rooms Coordinator at Pittsburgh Airport Marriott – Coraopolis, Pennsylvania

We're looking for a qualified Group Grooms Coordinator.

The ideal candidate will possess a warm, friendly can do" attitude and has worked in a fast-paced customer service environment.

Must be computer literate in Microsoft Word

Supervise and handle all telephone inquiries and reservations to provide efficient, accurate, and courteous reservation services and telephone solicitations while maintaining on-going communication with group sales and the front desk in room status and group information.

1. Answer telephone promptly and courteously. Enter guest reservations into the computer system quickly and accurately segmenting reservations into the appropriate category while using the hotel's selling strategy and knowledge of all rates, package plans, and hotel services, in order to close out sale and upsell the hotel as appropriate.

1. Maintain good relations with all guests and know and implement procedures for giving special attention to VIPs.
2. Ensure the following group functions are completed in an accurate and timely fashion:

• Entering Group rooms blocks
• Building Group Masters
• Entering Group Rooming lists
• Preparing special billing and coding of VIP's
• Entering rooming list changes and billing changes
• Complete blocking of room requests

Maintain a working knowledge of the sales and front office areas, credit policy, different room types and hotel services.

1. Change and cancel reservations as guest requests. When canceling a reservation with deposit, ensure proper coding in reservation is done to advise on status of deposit.
2. Take reservations for suites, properly filling in necessary information and blocking rooms.