Sr Director Customer Solutions and Operations at Authentix, Inc. – Islamabad

Title: Senior Director, Customer Solutions and Operations

Work Location: Islamic Republic of Pakistan

Division & Department: POM / PMO

Position Reports to: General Manager, Pakistan Tax Stamp

COMPANY VALUES

All Authentix employees are expected to embrace our Company values in the performance of their respective tasks and duties.

Always with integrity.......Authentixians value:

• Teaming and collaboration
• Advancing science and technology - for a better world
• Dedicating ourselves to our clients’ success
• Competing and winning in the marketplace

JOB SUMMARY

The role of Director, Customer solutions and operations, Pakistan Tax Stamp, is a key leadership position within the Pakistan Tax Stamp program and will serve on the Senior Leadership team reporting into the General Manager. This high visibility program will be characterized by frequent and often challenging communications with program stakeholders and government officials. Success in this position will require the ability to demonstrate the program value and its success in increasing federal tax revenue and decreasing illicit trade.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

The essential functions listed below are representative of the functions that must be performed to satisfactorily fulfill the purpose of this job. Additional functions and duties may be assumed or assigned from time-to-time.

• Planning and Control
  1. Cost forecasting of operations – update monthly delivery cost forecast based on current outlook and share with Finance
  2. Demand and order planning – update weekly demand forecasts for Operations for tax stamps, consumable materials and necessary equipment
  3. Conduct other resource planning including headcount as necessary for operations
  4. Define and schedule team building (Internal as well as including FBR and separately with consortium partners) activities as appropriate
• Provide pre-sales and Sales, support to the Rev Ops organization
  1. Identification of the new TTS industries or offerings for the current industries
  2. Gate 4 review preparation in coordination with the Rev Ops Team
  3. Assist with proposal, schedule and cost model generation
• Cost Management
  1. Interface with finance to maintain accurate budget reports and forecasts on a weekly basis for operations
  2. Update PO tracker and maintain accurate cash flow forecasts on a weekly basis
  3. Identify main cost contributors (e.g. Pareto analysis) and put action plans in place to control or reduce cost of operations – review monthly
• Change Management – where there is a change in solution/new solution
  1. Develop and follow a change management process to document change requests when changes are identified that impact schedule, cost or scope on the project
  2. Regularly submit project change requests for client approval. Once approved, update project plan to reflect approved changes.
• Risk Management – regularly identify known operations related risks, update on a risk register and develop mitigation plan to monitor, resolve, eliminate or accept these risks
• Contract and subcontract management
  1. Perform contract management and administration of new contracts
  2. Work closely with the internal legal team for new contracts/amendments
  3. On at least a semi-annual basis, review contract deliverables for operations with partnering agreements between consortium members
• Communication Management
  1. Communicate project progress on operations, timelines, status, schedules, risks, issues, and resolutions to key stakeholders and management via verbal and written status reports.
  2. Currently communicated monthly to Authentix executive management – notable exceptions should be reported immediately.
  3. Establish a regular operations reporting cadence and report format that works for the FBR
  4. Define and execute appropriate industry outreach and education prior to implementation, during implementation, and into production
  5. Facilitate meetings with the cross-functional project team to accomplish defined operational project goals and objectives
  6. Develop metrics and key performance indicators for DM and GM
  7. Develop program specific documentation and procedures for operations

KNOWLEDGE, SKILLS AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required to satisfactorily perform the essential functions of this job.

• ESSENTIAL
• B. Sc/BE Engineering
• > 20 years’ operations leadership experience managing technology solutions in complex environments including close collaboration with program partners and stakeholders
• Management and leadership of direct reports
• Demonstrated decision-making skills
• Experience communicating with government officials and national level organizations and leaders, as well as networking with industry leaders
• Relevant operations management experience
• Able to build and maintain, effective client relationships
• Excellent written, verbal communication and presentation skills
• Proficient with MS Office
• DESIREABLE
• MBA in Business will be an additional advantage
• Ability to prioritize a diverse and heavy workload and meet stringent deadlines.
• Analytical, numerical data evaluation experience
• Familiarity with track and trace systems will be an added advantage and preferred
• Detail-oriented and organized with strong initiative and sense of ownership with all aspects of the job
• Understanding of the supply chains we are supporting

SPECIAL REQUIREMENTS

• Due to the work requirements of this position, it is not a normal Monday to Friday, 9 to 5 job:
  • There may be some occasions when work will be required in the evenings and or at weekends.
  • There may be a requirement to travel some weekends or evenings.
  • There is an estimate of up to 30% in country travelling required for this role and candidates should have no barriers or impediments to travel by air, road, rail or sea.
• Fluency in English and Urdu

NOTIFICATION

This Job Description is intended to describe the general nature and level of work being performed by people assigned to this job and is not considered an exhaustive list of all responsibilities, duties and required skills. This Job Description does not constitute an offer of employment. The employment relationship between the Company and its employees is “At-Will” and based on mutual consent.