Clinical Supervisor in Long Island City, New York at Hourchildren.org

Title: Clinical Supervisor, LCSW

Reports to: Sr. Director of Programs

Status: Full-time

Work Schedule: Monday–Friday, with one remote day per week. Schedule flexibility and designated on-call coverage are required to meet program needs

Salary: $90,000 annually

Who We Are

Hour Children is a nonprofit supporting incarcerated and formerly incarcerated women and their children as they rebuild their lives, strengthen family relationships, and work toward stability and independence. Through interconnected prison- and community-based programs, we provide housing, family support, mental health services, workforce development, and children’s programming.

We believe in second chances, the strengths of the families we serve, and each person’s right to dignity and respect. Our work calls for compassion, collaboration, and accountability, and we value colleagues who bring those commitments to their everyday practice.

About the Role

The Clinical Supervisor oversees the day-to-day delivery of mental health, case management, and resident support services within assigned community-based programs. The role provides clinical and task supervision to social workers, case management staff, and the House Manager, ensuring services are client-centered, trauma-informed, coordinated, and responsive to participant needs.

Reporting to the Senior Director, Programs, the Clinical Supervisor supports staff development, guides complex case planning and crisis response, monitors documentation and service quality, and ensures timely follow-through on participant needs and program requirements.

Who You Are

• You build trust while maintaining clear expectations and professional boundaries
• You provide thoughtful clinical guidance and help staff translate that guidance into practical next steps
• You balance empathy with accountability and address performance concerns directly and respectfully
• You remain calm during crises, assess risk, and recognize when additional intervention or leadership support is needed
• You approach complex cases with curiosity, sound judgment, and respect for participant choice
• You stay organized and follow through on documentation, deadlines, and outstanding concerns
• You collaborate across disciplines and help resolve differences that affect participant care
• You respect different backgrounds and experiences and apply culturally responsive, gender-responsive practices
• You use feedback, supervision, and program data to strengthen your own practice and the team’s work

What You’ll Do

Clinical Supervision & Staff Leadership

• Provide regular individual and group supervision to assigned social workers, case management staff, and the House Manager, appropriate to their roles and responsibilities
• Guide staff in assessment, service and treatment planning, counseling, care coordination, professional boundaries, and ethical decision-making
• Establish clear staff expectations and monitor performance, workload, and follow-through
• Coordinate staffing and coverage to maintain continuity of case management, counseling, and resident support services
• Support staff onboarding and identify training and professional development needs
• Conduct performance evaluations for direct reports and address performance concerns in coordination with the Senior Director, Programs and HR
• Maintain supervision records and communicate staffing concerns, accomplishments, and development needs to the Senior Director, Programs
• Coordinate supervision and learning opportunities for assigned interns, ensuring appropriate qualified supervision

Assessment, Case Planning & Service Coordination

• Coordinate intake, screening, assessment, goal setting, and service planning with community-based and correctional facility staff
• Facilitate clinical case conferences and multidisciplinary intake meetings
• Review participant progress with staff and ensure service plans are updated as needs and circumstances change
• Help staff troubleshoot complex cases involving mental health, substance use, housing instability, benefits access, family needs, and reentry barriers
• Coordinate with internal programs and community providers to support continuity of care, particularly for participants with acute or complex needs
• Support consistent participant engagement and address barriers to accessing and remaining connected to services
• Guide case management staff in housing support, referrals, and follow-up that promote housing stability and independent living
• Work with the House Manager to address resident support needs, facilitate mediation and house meetings when needed, and coordinate case management or clinical follow-up

Clinical Practice & Crisis Response

• Provide clinical consultation on treatment approaches, participant engagement, risk assessment, and complex care decisions
• Guide staff in delivering evidence-informed, trauma-informed, and gender-responsive individual and group services
• Support development and delivery of groups addressing recovery, parenting, relationships, emotional regulation, and other identified participant needs
• Assess and respond to escalated participant crises, providing direct intervention within the scope of the role
• Ensure staff follow established crisis response, incident reporting, and safety procedures
• Coordinate referrals to emergency, psychiatric, substance use, and other specialized services as appropriate
• Provide designated on-call support in accordance with agency procedures and the established coverage schedule
• Escalate significant clinical, ethical, safety, and operational concerns to the Senior Director, Programs

Documentation & Reporting

• Review clinical and case management records for accuracy, completeness, timeliness, and consistency with agency and applicable program requirements
• Monitor assessments, treatment and service plans, progress notes, court reports, referrals, and other required documentation
• Ensure assigned staff document services and participant interactions appropriately in AWARDS and other required systems
• Identify documentation deficiencies, provide corrective guidance, and track follow-up
• Compile and review assigned program data and prepare reports for the Senior Director, Programs
• Coordinate with the Manager, Impact and Assessment to address data quality concerns and support accurate reporting
• Maintain confidentiality and ensure appropriate handling and sharing of participant information

Quality Improvement & Collaboration

• Monitor service delivery and identify recurring barriers, gaps in care, and opportunities to improve participant outcomes
• Recommend improvements to clinical and case management workflows, policies, and procedures
• Assist with implementing approved changes and ensuring staff understand updated expectations
• Support monitoring visits, record reviews, and corrective actions within assigned programs
• Maintain relationships with community providers and participate in relevant internal and external meetings
• Keep the Senior Director, Programs informed of service quality, participant trends, staffing needs, and unresolved concerns
• Perform other related duties as assigned by the Senior Director, Programs

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Qualifications

• Current New York State Licensed Clinical Social Worker credential required
• At least five years of experience supervising staff serving justice-impacted populations with complex trauma histories; experience supporting women and families preferred
• Strong clinical assessment, supervision, crisis intervention, and case consultation skills
• Familiarity with evidence-based approaches such as cognitive behavioral therapy, motivational interviewing, dialectical behavior therapy, and trauma-focused cognitive behavioral therapy
• Experience navigating public benefits, substance use treatment systems, and supportive housing services
• Demonstrated ability to support staff development, manage competing priorities, and address performance concerns
• Strong understanding of trauma-informed, person-centered, culturally responsive, and gender-responsive services
• Strong verbal communication, writing, documentation, organizational, and problem-solving skills
• Ability to work independently and collaboratively across programs and disciplines
• Proficiency with Microsoft Office and electronic case management systems; experience with AWARDS and CAPS preferred
• Training in person-centered documentation and case planning preferred
• Ability to travel between program sites and maintain a flexible schedule, including designated on-call coverage

Hour Children is a leading provider of services to incarcerated and formerly incarcerated women in New York State. Focused on women and their children, we support families during a mother's incarceration and help families get back on their feet upon release. We do this by providing housing, childcare, job training, and mental health services.