Senior Financial Services Coordinator in Belle River, Ontario at Lakeshore Residence

We are passionate about ‘Making Every Moment Matter’™. We are seeking a candidate that shares our values - a person who has a passion to make a difference, who has a strong moral compass, and who has a commitment to teamwork. The ideal candidate is a warm and loving person who makes meaningful connections with those they are caring for.

The Senior Financial Services Coordinator reports to the Executive Director. This role provides leadership and direction to the Financial Services Coordinator and is expected to provide complete accounting of Accounts Payable, Accounts Receivable, Payroll and Trust Fund and month-end related financial reporting, as well as various duties assigned by the Executive Director.

Wage Rate:

The annual salary is $70,000.

Vacancy:

This is an existing vacancy.

Responsibilities:

Enhances the Resident & Family Experience

• Approaches every financial conversation with the warmth, dignity, and professionalism our residents and families deserve.
• Delivers high-priority, transparent communication that builds trust and provides immediate peace of mind during sensitive financial transitions.
• Serves as a primary liaison for residents and families, simplifying complex funding and billing processes.
• Guides families through complex financial transitions by providing empathetic listening alongside technical expertise, ensuring a collaborative approach with families.

Reduces Financial Anxiety

• Manages the billing lifecycle in a timely manner, recognizing that clear, swift communication is a fundamental component of person-centered care.
• Translates complex billing statements and funding structures into clear, accessible language, ensuring residents and families fully comprehend their financial commitments without confusion.
• Facilitates sensitive processes—such as subsidy applications - with a non-judgmental, compassionate approach that preserves family dignity and fosters a sense of security.
  • Provides proactive counsel on mandatory vs optional services, empowering families to make informed decisions that align with their personal needs.

Preserves Dignity & Autonomy

• Manages resident trust accounts with high-level precision, ensuring funds are accessible and accurate so residents can exercise their right to personal spending choices.
• Bridges the gap between technical billing and person-centered care by intentionally involving residents in financial dialogue, fostering a sense of inclusion, dignity, and control over their lives.

Technical Expertise

• Sets vision, goals and objectives for the department in line with the overall facility’s vision and strategic directions.
• Provide support on financial issues to the rest of the Leadership Team.
• Supports recruitment, orientation, retention, performance management.
• Demonstrates good knowledge of Collective Agreements, Employment Standards Act, Labour Relations Act and Occupational Health and Safety Act and all other relevant legislation.
• Participates in facility-wide quality improvement activities.
• Prepares and participates in audits.
• Required to understand the nature and meaning of quality indicators.
• Required to participate in the improvement of the indicators and achieve satisfactory results.
• Accounting functions are completed accurately and on time including, but not limited to:
  • accounts receivable/accounts payable
  • manual/system cheques, PDS
  • census, rate reduction, Director’s discretion, exceptional circumstances, bank deposits, overdue accounts, PAP
  • payroll
  • record of employment, T4 reporting, processing payroll in ADP WFN, Staff Schedule Care or other time and attendance software interface balancing
  • employee benefits
  • pension and group RRSP, union dues, health and benefit plan, seniority list
  • resident trust
  • deposit and disbursement, statement of account
  • petty cash
  • reconciliation and reimburse
  • Oversee and provide guidance and support to the Financial Services Coordinator
• Other duties as assigned and or indicated in Job Task Inventory

Qualifications:

The qualifications needed to join our family are as follows:

• Minimum education of Accounting/Business Administration diploma
• Minimum of 5 years accounting experience to include (solid background of either accounts receivable or payroll): computerized payroll (preferably ADP WFN), accounts payable, accounts receivable, benefits administration.
• Experienced with unionized payroll
• Recent professional and skill development courses would be desirable.
• Working knowledge of Microsoft Office.
• Ability to interpret Union contracts, policies and procedures.
• Ability to multitask and work independently.
• Ability to oversee, provide training and guidance to the financial services coordinator and other department heads.
• Well-developed interpersonal skills, demonstrated ability to interact efficiently and courteously with residents, public, employees, and volunteers.
• Sense of responsibility, integrity, and confidentiality.
• Ability to demonstrate care in use of supplies and equipment, and the ability to maintain a neat work area.
• Good organizational skills.
• A second language is an asset.
• To show evidence of being focused on people’s feelings when interacting and knowing how to turn a task into positive social interaction.
• To undertake and meet all legal requirements within a context of promoting individuals’ rights and measuring/reducing elements of risk.
• Must provide a complete and current (within six months) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one
• As a condition of employment, candidates are required to submit documented results of TB testing (within the last six months or within 14 days upon hire) or a chest X-ray (within the last year), as per Public Health requirements
• Two supervisory references are required
• Provide proof of all required vaccines. The Employer strongly recommends to “stay up to date” with the recommended vaccines. Vaccination requirements are subject to changes as determined by the Employer.

What do we offer you?

• Competitive wages
• Employee benefits
• Employee perks
• Employee and Family Assistance Program
• Matching RRSP contribution
• Support for personal and professional growth

We look forward to speaking with you and Making Every Moment Matter™. Although we appreciate all applicants' interest, only those selected for further consideration will be contacted.

As part of our recruitment process, we may use secure, limited AI tools to assist with administrative tasks such as organizing applications or analyzing role alignment. These tools are used solely to support our recruitment team. All hiring decisions are made by people. We are committed to ensuring our hiring practices are equitable, inclusive, and privacy-conscious. Any personal information collected or processed is handled in accordance with the Personal Information Protection and Electronic Act (PIPEDA) and our internal privacy policies.

We strive to be diverse, inclusive, fair, equitable and accessible by addressing barriers and promoting dignity and respect for all. If you require accommodation at any time during the recruitment process, please contact the hiring manager.