Customer Service Representative - BILINGUAL (SPANISH & ENGLISH) in Staten Island, New York at RTR Financial Services Inc

About RTR Financial Services
RTR Financial Services, Inc. has been helping hospitals, physician groups, and government agencies resolve outstanding accounts for more than 30 years. Our Customer Service team plays a vital role in supporting patients and responsible parties by providing accurate information, answering questions, and assisting with account resolution.

Job Description
As a Bilingual Customer Service Representative, you will:

Handle 50+ inbound and outbound calls daily through our dialer system
Communicate with patients and responsible parties in both Spanish and English
Provide clear, accurate answers to account inquiries and concerns
De-escalate situations with patience and empathy
Assist patients with setting up payment arrangements
Document all account activity and correspondence in our system
Multi-task across multiple systems while providing efficient service
Training & Schedule

Training:
1 week, Monday–Friday, 9:00 AM–5:00 PM EST (attendance required)

Work Shift:
3 days: 9:00 AM–5:00 PM
2 days: 12:00 PM–8:00 PM
Flexibility to work evenings or weekends as needed
Compensation & Benefits

Pay: $18.00 per hour
Benefits after 90 days, including:
401(k) with company match
Medical, dental, and vision insurance
Life insurance
Paid time off
Requirements

Fluency in Spanish and English (verbal and written)
2+ years of customer service experience
Strong communication and active listening skills
Empathetic, patient, and professional demeanor
Ability to work in a fast-paced environment
Strong organizational and time management skills
Computer literacy and phone system experience (multi-line preferred)
Must have personal equipment: 2 monitors, headset, keyboard, mouse, and webcam

Equal Opportunity Employer
RTR Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.