Customer Service / Tech Support Rep – Financial in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Service / Tech Support Rep – Financial in the United States.

This remote, customer-facing role combines technical troubleshooting and financial services support in a fast-paced, high-volume environment. You will assist customers by resolving routine technical issues, answering product and service questions, and ensuring a smooth and positive user experience across digital and phone channels. The position is fully remote and requires strong independence, adaptability, and comfort working with multiple systems simultaneously. You will be part of a diverse, global support organization that emphasizes collaboration, inclusion, and continuous learning. This role is ideal for individuals who enjoy problem-solving, helping customers, and developing technical skills in a structured support environment. It also offers exposure to modern customer support tools, workflows, and financial service technologies.

• Provide inbound customer support via phone and digital channels using structured call flow guidelines.
• Troubleshoot and resolve basic technical issues related to hardware, software, and client financial products.
• Document customer interactions, updates, and resolutions accurately in internal systems and databases.
• Assist customers with product and service inquiries while ensuring a high standard of service quality.
• Offer additional products or services where appropriate, following established guidelines.
• Manage multiple tasks and systems efficiently while maintaining accuracy and responsiveness.
• Deliver empathetic, solution-oriented support to ensure strong customer satisfaction and issue resolution.

• 1+ year of customer service experience; technical support experience strongly preferred.
• High school diploma or GED required.
• Strong communication and interpersonal skills with a customer-first mindset.
• Ability to troubleshoot problems using structured questioning and logical thinking.
• Comfortable working in a fast-paced, multitasking, remote environment.
• Strong computer navigation skills and general PC proficiency.
• Ability to work independently in a quiet, distraction-free home workspace.
• Reliable high-speed internet connection and basic technical setup (desktop or laptop required).
• Must reside in the United States with valid work authorization.
• Open availability to meet scheduling requirements, including shift flexibility.

• Hourly pay of $15/hour, with eligibility for performance-based incentives.
• Medical, dental, and vision insurance for eligible employees.
• 401(k) retirement savings plan.
• Paid training, paid time off, and holiday pay.
• Remote work flexibility with home-based convenience.
• Employee assistance and wellness programs supporting mental and physical health.
• Career development programs, mentorship, and internal growth opportunities.
• Inclusive workplace initiatives and employee resource groups promoting diversity and belonging.
• Additional perks such as early pay access options and referral bonuses.