Assistant Community Manager in Charlotte, North Carolina at DataDeletionTarget

Supports Henderson Properties Homeowners Association Division by coordinating and/or supporting specialized business functions within the department.

• Able to be alert in a high-risk environment. Carefully monitors processes to ensure accuracy in documentation and data.
• Takes responsibility for actions and outcomes and is able to persist despite obstacles. Demonstrates dependability in difficult circumstances and shows a sense of urgency about getting results.
• Stands by a decision, despite second-guessing or disagreement from others. Assess a situation, takes quick action and makes an optimal decision even with limited information.
• Impresses customers with exceptional service and continually searches for ways to improve processes. Understands and anticipates customer needs, wants and issues. Able to demonstrate a high level of service delivery and do what it necessary to ensure customer satisfaction.
• Manage multiple projects, determine project urgency in a meaningful and practical way, and use goals to guide actions and create detailed action plans. Establish high standards and meet quality expectations despite pressing deadlines.
• Remain open-minded and change opinions on the basis of new information. Can perform a wide variety of tasks and change focus quickly as demands change. Manages transitions effectively from task to task and is able to adapt to varying customer needs.
• Bring about great results from ordinary circumstances and prepare for problems and opportunities in advance while also anticipating emerging customer needs. Show a sense of urgency and produce results in difficult circumstances.
• Clearly express ideas and thoughts, both written and verbal, as well as exhibit good listening and comprehension. Keeps other adequately informed about issues affecting the business.
• Facilitates a positive and productive team-oriented environment and is able to share due credit with co-workers. Encourages collaboration among peers, solicits opinions from co-workers and supports group decisions.
• Able to withhold actions or speech in the absence of important information. Deals successfully with unresolved situations, frequent changes, delays or unexpected events.

Works under periodic supervision and exercises judgment in resolving account issues in a timely and effective manner. In general, is able to resolve escalated issues with own resources with occasional assistance by management on higher-level issues. Discusses situations with other team members to enhance understanding and consistent policy/procedure application as appropriate. Inappropriate decisions or mistakes can result in significant inconveniences such as additional costs, lost revenue or serious delays in scheduling, delivery or service. Normally follows established procedures on routine work, requires instructions only on new assignments.

Two-year college degree in business or related field, or equivalent business/office experience preferred.

2-3 years recent call center or customer service environment handling customer inquiries, complaints and transactions. Online and/or telephone experience interfacing with internal and external customers to resolve issues with their accounts. Homeowner Association industry experience preferred. Strong typing skills. Proficient with Microsoft Office, with emphasis on Excel and Word. Experience with relationship databases is useful.