Enrollment Counselor, Workforce & Economic Development in Chelsea, Massachusetts at Bunker Hill Community College

Bunker Hill Community College seeks a highly organized, detail-oriented Enrollment Counselor to manage enrollment operations and student data integrity within Workforce Development. This position is primarily responsible for ensuring accurate and timely student registration, maintaining clean and audit-ready enrollment data, coordinating class logistics, and tracking post-training employment outcomes. The Enrollment Counselor plays a key operational role in meeting enrollment targets, maintaining compliance with grant requirements, and improving registration turnaround and employment follow-up rates. The ideal candidate is process-driven, systems-oriented, and comfortable managing multiple deadlines in a structured, fast-paced environment.

Key Responsibilities:

• Manage student registration from intake through completion, ensuring accurate enrollment records and class rosters.
• Maintain and update student data in institutional systems (e.g., CRM, Colleague, Elevate) to meet reporting and compliance requirements.
• Monitor enrollment levels and coordinate scheduling updates with instructors and program staff.
• Serve as the primary administrative contact for students and instructors regarding registration and class logistics.
• Track employment outcomes for program completers, including job placement, wages, and retention.
• Support program operations, including workshops, meetings, and occasional evening or weekend activities.
• Attend staff meetings and support college-wide initiatives.

Requirements:

• Bachelor’s degree in Education, Business Administration, or closely related field; with two (2) years experience and/or training involving college enrollment, customer relations, or office administration; or an equivalent combination of education, training, and experience.

Preferred Requirements:

• Demonstrated experience managing administrative processes and maintaining data accuracy.
• Strong attention to detail with experience maintaining audit-ready documentation.
• Ability to manage multiple deadlines and prioritize tasks effectively.
• Experience working with student information systems or CRM platforms.
• Proficiency in Microsoft Office, Google Workspace, and virtual platforms.
• Commitment to equity and supporting diverse student populations.
• Bilingual (Spanish preferred).
• Experience with Colleague, Elevate, Handshake, Salesforce, Target X, or similar systems.
• Experience in grant-funded workforce or training programs.

Additional Information:

Salary: $58,979 - $63,544 (Actual Salary Will Be Commensurate with Education and Experience in Accordance with MCCC/MTA Collective Bargaining Agreement.)

Grade: 3 Unit Professional. Full State Benefited position.

• Applicants who do not meet the qualifications as noted above area encouraged to put in writing precisely how their background and experience has prepared them with equivalent combination of education, training and experience required for the responsibilities of this position.
• Please note that as a condition of employment, the final candidate will undergo Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background screenings in accordance with state regulations. The results of these screening may impact the hiring decision.

Application Instructions:
To be considered for this position please upload the following documents to your account:

• Resume
• Cover Letter

Please be sure to address the Required Qualifications in your documents.