VP, Client Services in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a VP, Client Services in the United States.
This executive leadership role is responsible for shaping and scaling a high-impact client services organization that sits at the intersection of healthcare operations, technology, and member experience. The VP, Client Services will lead the evolution of a large-scale, clinically sensitive support function, ensuring that every member interaction reflects quality, efficiency, and empathy. This role combines strategic vision with hands-on operational leadership, driving transformation across service delivery, performance management, and automation. You will partner closely with clinical, product, technology, and commercial teams to ensure seamless integration of services across the member journey. With a strong focus on data, continuous improvement, and scalability, this leader will define how client services evolve in a rapidly growing, mission-driven environment. This is a high-visibility role with direct impact on operational excellence, cost efficiency, and customer outcomes.
- Define and lead the long-term strategic vision and operating roadmap for the Care Navigator and client services organization, ensuring alignment with enterprise growth objectives.
- Oversee day-to-day operations of large-scale service teams, ensuring high-quality, efficient, and empathetic member support delivery.
- Build and scale operational excellence frameworks, leveraging KPIs, lean methodologies, and continuous improvement practices.
- Utilize business intelligence, predictive analytics, and performance data to improve service quality, consistency, and customer outcomes.
- Drive financial and operational efficiency through cost optimization, workforce planning, and strategic automation and AI integration.
- Partner cross-functionally with Commercial, Clinical, Product, and Technology teams to ensure seamless service readiness for new initiatives and product launches.
- Foster a high-performance, mission-driven culture focused on accountability, transparency, employee engagement, and data-informed decision-making.
- 15+ years of leadership experience in client services, operations, or customer experience, including at least 5 years in healthcare technology, SaaS, or related environments.
- Proven success leading large-scale service transformations, operating model redesigns, or enterprise-level modernization initiatives.
- Strong expertise in leveraging analytics, BI tools, and performance management systems to drive operational excellence.
- Deep knowledge of lean methodologies, continuous improvement frameworks, and scalable service delivery models.
- Demonstrated experience integrating automation, AI, or LLM-driven solutions into contact center or service operations to improve efficiency and self-service.
- Strong executive presence with exceptional communication skills and the ability to influence across senior stakeholders and cross-functional teams.
- Proven ability to translate strategic vision into measurable operational outcomes and business impact.
- Strong leadership capability to inspire, develop, and scale high-performing teams through change and transformation.
- Competitive annual base salary ranging from $209,000 to $288,000, with potential eligibility for performance-based bonuses.
- Comprehensive healthcare coverage including medical, dental, vision, life, and disability insurance.
- Equity participation through discretionary restricted stock units.
- Flexible paid time off including vacation, sick leave, and company holidays.
- Paid parental leave and family support benefits.
- 401(k) retirement savings plan.
- Monthly technology allowance and additional well-being perks.
- Access to coaching and therapy services as part of employee mental health support programs.
- Inclusive, mission-driven environment focused on innovation, collaboration, and impact.