Universal Banker II in Iowa Falls, Iowa at Green Belt Bank & Trust

Scope:

The Universal Banker II will effectively assist bank customers with all bank products and services including processing and recording transactions.

Accountabilities:

The Universal Banker II will:

• Be knowledgeable on, promote, cross-sell and advise on the bank’s products and services
• Communicate tactfully and cordially to encourage satisfaction with our service.
• Assist customers to resolve any question or concern with deposit products.
• Be knowledgeable on CIP procedures and regulations.
• Attract and build customer relationships.
• Complete all follow-up work including check ordering, debit card ordering and activation and E-product servicing.
• Work with credit card customers in all aspects from application to troubleshooting.
• Maintain customer confidence and protect bank operations by keeping information confidential.
• Complete all customer activity tracking spreadsheets and other forms as requested by management.
• Answer phones.
• Greet and direct customers entering the bank.
• Ensure compliance with all internal controls with established policies and procedures.
• Resolve issues and problems with customer’s accounts.
• Provide full service on customer and business accounts including account opening, CD’s, IRA’s, HSA’s, etc.
• Receive and count working cash, identify customers, validate and cash checks, accept cash and checks for deposit and check all documents for accuracy using the teller system and electronic cash machine and electronic cash machine system ensuring both systems are accurate and run efficiently.
• Receive and verify all forms of payment and record all transactions accurately.
• Balance the vault, ATM and cash drawers against the teller computer system numbers verifying accuracy and proper working of the computer system.
• Comply with bank operations and security procedures by participating in all dual-control functions.
• Sell and buy money from the Federal Reserve. (Branch)
• Order supplies.
• Open new lock boxes.
• Possess the ability to lift up to 50 lbs.
• Participate in community activities as needed and any other activities that may arise.

Qualifications:

• Education:
• A High School Diploma
• Specific banking industry education a plus

• Experience:
• Clerical, administrative, cash handling, sales or customer service experience preferred
• Special Requirements:

Competencies Critical to Effective Performance:

1. Relationship Building-understands that a primary factor in success is establishing and maintaining productive relationships
2. Initiative-takes action without being prompted
3. Integrity-thinks and acts ethically and honestly
4. Team Player-shares resources, responds to other departments, supports the larger organizational agenda
5. Creativity-generates original ideas, encourages new ways of thinking, explores options, and develops innovative solutions
6. Active Listening-offers full attention when others speak
7. Change Agility-adapts to change and modifies his/her behavior when appropriate to achieve organizational results
8. Results Orientation-maintains appropriate focus on outcomes and accomplishments
9. Composure-maintains emotional control, even under ambiguous or stressful circumstances
10. Conflict Management-recognizes that conflict can be a valuable part of the decision-making process