Front Desk Member Care Associate - Onsite Urgent Care in Pontiac, Michigan at Kerix

About Kerix

Kerix is a healthcare organization focused exclusively on membership-based medicine. We believe healthcare should be personal, accessible, and proactive—and that stronger relationships between clinicians and patients lead to better care and better outcomes.

Kerix operates through two business units:

KerixHealth owns and operates Direct Primary Care clinics across the country, providing patients with more time with their care teams, convenient access, and a proactive approach to their health. Our organization includes KerixHealth and AdvocateMD.

Specialdocs Consultants helps physicians transition from traditional fee-for-service medicine to concierge medicine, creating more sustainable and relationship-centered practices.

Across our organization, we are united by a shared mission: to restore healthcare by putting people back at the center of care. Our model emphasizes same- or next-day appointments, longer and more meaningful visits, direct access to care teams, preventive care, transparent pricing, and coordination throughout the healthcare journey.

Kerix is headquartered in Austin, Texas, with teams and practices located across the country. Learn more at Kerix.com.

Location: Pontiac, Michigan
Job Type: Full-Time
Schedule: Monday–Friday, 8 hours per day during core business hours

Position Summary

Join KerixHealth as a Member Care Associate in our on-site urgent care clinic, where you will play a key role in creating a smooth, welcoming, and supportive experience for patients from the moment they walk through the door. This front-office role is a great fit for someone who enjoys helping people, keeping details organized, and working closely with clinical teammates in a fast-paced healthcare setting. You will support patient registration, payment collection, documentation, communication, and overall clinic flow while maintaining professionalism, confidentiality, and excellent service.

Responsibilities

• Welcome patients and visitors with professionalism, warmth, and compassion, helping each person feel supported from the start of their visit.

• Register new and returning patients while accurately capturing demographic information.

• Collect co-pays, deductibles, outstanding balances, and other patient payments in accordance with clinic financial policies.

• Help coordinate patient flow so the clinic operates efficiently and patients can be seen as smoothly as possible.

• Answer incoming phone calls, respond to patient inquiries, and route calls to the appropriate team member.

• Communicate clearly with clinical staff regarding patient arrivals, scheduling changes, and urgent patient needs.

• Protect patient confidentiality and comply with HIPAA and clinic privacy policies.

• Scan, upload, and organize patient documentation within the electronic medical record.

• Maintain a clean, organized, and welcoming reception area for patients, visitors, and team members.

• Assist patients with registration forms and required documentation.

• Address patient concerns with professionalism and escalate issues to leadership when appropriate.

• Support medical records requests in accordance with clinic policies and applicable regulations.

• Collaborate with clinicians, medical assistants, nurses, and other team members to deliver a positive patient experience.

• Participate in quality improvement initiatives and perform other duties as assigned to support clinic operations.

Qualifications Required

• High school diploma or GED required.

• At least one (1) year of experience in a medical office, urgent care, primary care, emergency department, or other healthcare setting preferred.

• Experience with patient registration, scheduling, and payment collection.

• Knowledge of medical terminology preferred.

• Strong customer service, communication, and interpersonal skills.

• Excellent organizational skills and strong attention to detail.

• Ability to multitask and prioritize responsibilities in a fast-paced environment.

• Proficiency with electronic medical record (EMR) systems and Microsoft Office applications.

• Ability to maintain professionalism and composure during high-volume and stressful situations.

Benefits

KerixHealth offers a competitive benefits package designed to support eligible team members, including:

• Competitive salary based on experience.

• 401(k) with company matching.

• Health insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Paid time off (PTO).

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