Director, EIS Cloud Services Delivery in Houston, Texas at San Jacinto College
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Job Description
Director, EIS Cloud Services Delivery - District Office
- Responsible for the daily operational health, production stability, identity access management, and support SLA compliance for EIS SaaS applications. Monitors Key Performance Indicators (KPIs) that include:
- SaaS Application Uptime/Availability (SLAs).
- Mean Time to Resolution (MTTR) for support incidents.
- Successful deployment of system updates/upgrades without production downtime.
- Lead and mentor a team that supports the scope of work in cloud services delivery.
- Manage the roadmap, change plans, testing, and deployment of vendor-driven EIS SaaS updates and platform enhancements to minimize service disruption.
- Act as the primary contact with EIS SaaS providers to drive service level improvements and hold vendors accountable for product performance.
- Implement best practices for ITIL processes (incident management, change management, root cause analysis).
- Ensure all cloud services and configurations comply with the College’s security, data management, artificial intelligence and other College policies and regulatory requirements.
- Manages human resources assigned to this position. This includes:
- Recommend staffing and organization structure to ensure optimum service delivery
- Hire and train staff
- Staff development
- Ensure that performance management activities including evaluations and rating validations are completed in a timely manner
- Ensure that staff issues within the team are addressed in accordance with the college’s policies and procedures.
- Provide executive summaries and reports for the VP of Enterprise Information Systems to inform decision-making and strategic planning.
- Act as a liaison with other IT leaders, business units, and external vendors to ensure consistent reporting and transparency.
- Communicate escalations, operational issues, and proposed solutions clearly.
- Other duties as assigned
- Technical Knowledge: Strong understanding of cloud delivery models (ERP, SaaS, IaaS), API-based integrations, and software development lifecycles (SDLC).
- Leadership: Proven experience managing small-to-mid-sized IT teams (developers, support, analysts).
- Skills: Ability to translate business requirements into technical solutions and manage vendor-led delivery models.
- Must have excellent verbal, written communication, presentation, and documentation skills.
- Bachelor’s degree in computer science or related field
- Minimum five (5) years managing enterprise ERP and other SaaS enterprise applications.
- Experience managing IT license optimization.
- ITIL or PMP Certification
Salary Grade: 202
Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary Schedule
Requisition Number: req6390
Posting Close Date: 9/17/2026 at 6 pm CST
Applicant Support:
If you need assistance with the application process, please contact the Cornerstone Support Team at 281-998-6387, option 3, or email cornerstonesupport@sjcd.edu.
Note: Due to the number of applications we receive, we are unable to follow-up with every applicant individually. If your qualifications meet the requirements for the position, and you are selected for an interview, we will contact you. You can review your application status by logging into the Cornerstone system.
Annual Security Report: The San Jacinto College Police Department is responsible for preparing and distributing the Annual Security Report to comply with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act).
Equal Opportunity Statement: The San Jacinto College District is committed to equal opportunity for all students, employees, and applicants without regard to race, creed, color, national origin, citizenship status, age, disability, pregnancy and pregnancy-related conditions, religion, gender/sex, sexual orientation, gender expression or identity, genetic information, marital status, or veteran status in accordance with applicable federal and state laws. The following College official has been designated to handle inquiries regarding the College's non-discrimination policies: Sandra Ramirez, VCHR Org/Talent Effectiveness, 4620 Fairmont Pkwy., Pasadena, TX 77504, 281-991-2659. sandra.ramirez@sjcd.edu.