Scheduler in Boone, North Carolina at Appalachian Regional Healthcare System

Scheduler

Scheduler

Location: Clinic Setting: Harmony – Women’s Health | Non-Exempt

Why You’ll Love Working Here

As a Scheduler at Harmony – Women’s Health, you’ll play an essential role in creating a welcoming, seamless, and positive experience for patients throughout their care journey. You’ll be responsible for coordinating patient appointments, supporting healthcare providers and clinic staff, and helping ensure patients receive timely access to the care they need.

Working closely with patients, providers, and administrative teams, you’ll use scheduling systems and electronic health records to coordinate appointments, communicate important information, and help resolve scheduling needs. This position is ideal for an organized, compassionate, and customer-focused individual who thrives in a fast-paced healthcare environment and takes pride in providing exceptional patient service.

Compensation: Starting at $16.45/hour, based on experience, education, and equity.
Status: Non-Exempt
Benefits: Comprehensive medical, dental, and vision coverage; retirement plan with employer match; paid time off; tuition reimbursement; wellness incentives through the Love Your Life program; Employee-to-Employee (E2E) assistance program; childcare assistance may be available; and additional employee discounts.

Applicable benefits begin the first of the month following 60 days of employment from new hire orientation.

What You’ll Do as a Clinic Scheduler

Appointment Scheduling

• Efficiently coordinate and schedule patient appointments based on provider availability, appointment priorities, and patient needs.
• Maintain organized and accurate provider schedules to support efficient clinic operations and timely patient access.
• Schedule, reschedule, and cancel appointments accurately and in accordance with established procedures.

Patient & Provider Communication

• Interact professionally and compassionately with patients, healthcare providers, and clinic staff to coordinate and confirm appointments.
• Clearly communicate appointment dates, times, locations, preparation requirements, and other important instructions to patients.
• Respond to patient questions and concerns regarding appointments, scheduling, rescheduling, and cancellations.

Scheduling & Record Management

• Maintain accurate appointment records using electronic scheduling systems and electronic health record (EHR) systems.
• Update patient information and scheduling records as needed to ensure information remains current and accurate.
• Document scheduling activities and communications in accordance with established procedures and organizational standards.

Patient Coordination & Follow-Up

• Collaborate with healthcare providers and clinic staff to optimize schedules and accommodate patient needs.
• Conduct timely follow-up calls or reminders to confirm appointments and provide pre-appointment instructions.
• Assist patients with rescheduling when appointments change or additional coordination is required.
• Help identify scheduling needs and opportunities to improve patient access and overall clinic efficiency.

Conflict Resolution & Schedule Management

• Address scheduling conflicts promptly and professionally.
• Work proactively with patients, providers, and staff to identify alternative appointment options and minimize disruptions to patient care.
• Communicate schedule changes, cancellations, and other updates to all appropriate parties in a timely manner.

Team Collaboration

• Work collaboratively with administrative staff, healthcare providers, and other members of the care team to promote efficient clinic operations.
• Assist with additional administrative responsibilities and departmental tasks as needed.
• Demonstrate professionalism, teamwork, compassion, and a commitment to providing an exceptional patient experience.

Qualifications

Minimum Education

• High School Diploma or GED preferred, but not required.

Experience

• Proven experience in appointment scheduling or a related administrative role preferred.
• Previous healthcare, medical office, or customer service experience is advantageous.

Licensure & Certifications

• Certification in healthcare administration or a related field is advantageous but not required.

Knowledge, Skills, & Abilities

• Proficiency with scheduling software and electronic health record (EHR) systems.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple tasks and work efficiently in a fast-paced environment.
• Strong problem-solving and conflict-resolution skills.
• Customer-focused approach with a commitment to providing a positive and compassionate patient experience.
• Ability to maintain confidentiality and appropriately handle sensitive patient information.
• Ability to work effectively both independently and as part of a team.

Physical Requirements

• Ability to sit or stand for extended periods.
• Manual dexterity and coordination to operate a computer, telephone, and other office equipment.
• Visual acuity necessary for computer use, reviewing schedules, and maintaining accurate records.
• Hearing and communication abilities within normal ranges to effectively interact with patients, providers, and staff.

Work Environment

• Primarily works in an office or clinic setting.
• Regular interaction with patients, healthcare providers, administrative staff, and other members of the healthcare team.
• A fast-paced environment requiring the ability to manage multiple priorities and changing schedules.
• Occasional evening or weekend hours may be required based on patient needs, clinic operations, or special events.

Ready to make a difference in a role that truly serves others?
Apply today to join UNC Health Appalachian and help make life better for the patients, families, and community we proudly serve.

About UNC Health Appalachian
UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. UNC Health Appalachian stays committed to promoting health in the High Country, enhancing quality of life, and simply “making life better.”

About UNC Health
UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org.

UNC Health Appalachian embraces diversity and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We value a workforce that reflects a variety of backgrounds and perspectives, as it enhances our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences. UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered. If you require accommodations during the application process, please contact us.

Employment at UNC Health Appalachian is contingent upon successful completion of a background and drug screen. For accommodations or additional information, contact arhsrecruitment@unchealth.unc.edu.