Care Navigation and Benefits Specialist in New York at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Care Navigation and Benefits Specialist based in United States.

This role serves as a dedicated subject matter expert on Veteran-specific healthcare, benefits, and community resources.
You will help care teams navigate VA systems and connect Veterans with the appropriate services and support.
The position combines care coordination, benefits education, workflow development, training, and direct member support.
You will provide guidance on complex cases while helping establish effective processes, escalation pathways, and program standards.
The role also supports care coordinators through education on VA resources, social determinants of health, and common barriers Veterans may face.
Success requires strong clinical judgment, empathy, communication, and the ability to build trust with diverse populations.
This is a fully remote, non-supervisory position offering the opportunity to make a meaningful impact on Veteran health and well-being.

• Support the development and refinement of Veteran-specific care coordination workflows, processes, guidelines, and escalation pathways.
• Help define appropriate scopes of work for non-clinical care coordinators, nurses, and social workers while identifying program gaps and opportunities for improvement.
• Serve as a subject matter expert on VA healthcare, Veteran benefits, community resources, and Veteran-specific services.
• Help care coordinators navigate VA, community, and Veteran-focused resources and provide benefits education when additional assistance is needed.
• Provide guidance on complex Veteran cases, including recommendations for appropriate referrals, resources, and escalations.
• Deliver direct Veteran support when needed, helping members navigate healthcare and social needs such as food, housing, and other community resources.
• Partner with training and care coordination leadership to develop and deliver Veteran-specific training programs.
• Educate care coordinators on VA healthcare, benefits navigation, Veteran resources, behavioral health considerations, and common barriers to accessing care.
• Act as an ongoing social work and VA subject matter expert for the care coordination team.
• Advocate for and motivate members to actively manage their health and healthcare while maintaining positive relationships with members, families, providers, and external partners.

• 5+ years of experience as a clinical social worker, care coordinator, care navigator, or in a similar field, with demonstrated progressive program management experience.
• At least 1 year of experience working remotely, with the ability to work independently from a dedicated home office.
• Direct experience working with Veterans and/or within the VA system.
• Strong knowledge of VA healthcare, Veteran benefits and resources, behavioral health, and social determinants of health.
• Experience supporting medically and/or behaviorally complex populations.
• Experience engaging with members by phone and text message and documenting case notes within a care management or electronic health record platform.
• Experience using motivational interviewing techniques to build trust, encourage engagement, and support positive health outcomes.
• Strong interpersonal, written and verbal communication, collaboration, critical thinking, and problem-solving skills.
• Ability to work effectively within multicultural environments and demonstrate cultural awareness, curiosity, and continued learning about diverse communities.
• Ability to influence others toward positive outcomes while maintaining empathy, professionalism, and strong relationship-building skills.
• Resilience and adaptability when handling challenging member interactions, with a willingness to learn from setbacks and continuously improve.
• Experience with Apple computers, including MacBook devices, is preferred.
• Bilingual fluency in Spanish is preferred.

• Full-time, Monday–Friday schedule from 8:30 AM to 4:30 PM CST.
• Fully remote position based in the United States.
• Dedicated home-office work environment with no required travel.
• Non-supervisory role within a care coordination environment.
• Opportunity to directly support Veterans with healthcare, benefits, behavioral health, and social needs.
• Meaningful work focused on improving members' access to care, resources, and quality of life.
• Collaborative environment involving care coordinators, nurses, social workers, training leadership, providers, and external partners.