Program Instruction Generalist- Mother Teresa Center in San Antonio, Texas at Catholic Charities

Work Schedule: Monday - Friday / 8:30AM - 5:00PM (some weekends & evenings with advanced notice)

Summary:

Under the supervision of the Program Director, the Program Instruction Generalist for the School Impact Program is responsible for providing both administrative and instructional support services for refugee children and their families to promote effective integration and education and successful transition to the public-school systems. Will be involved in administrative activities, operating the after-school tutoring and summer program for newly arrived refugee children. The RSI Program Instruction Generalist is responsible for the collection of data, and developing tracking tools to ensure RSI is reaching its programmatic goals.

Position Responsibilities:

• *Will take the lead on data entry for yearly performance measures and monthly client counts used for reporting.
• *Provide teaching support for hosting leveled classes in the after school tutoring program, summer newcomer program, and Girls’ and Boys’ summer clubs for refugee youth.
• *Able to create engaging lesson plans for small or large groups, maintain a positive and diverse learning environment for refugee students
• *Assist with facilitation of student engagement activities such as field trips, school and community events.
• *Will assist leadership with developing and managing excel spreadsheets to track client information, services, develop file documentation forms and track program data and its goals. Able to input & retrieve data on a regular basis. Collect weekly, monthly and quarterly data from agencies database and internal Excel spreadsheets.
• Able to read and interpret data, and report out data to program directors and funding sources.
• Tracking of student participation and requesting student grades & attendance records from local school districts.
• Register and enroll eligible students into the program using interpretation services.
• Assist with providing direct client supportive services and referrals for refugee students.
• Register and enroll eligible students into the program using interpretation services.
• Support parenting classes including enrollment, childcare, transportation, and classroom support
• Report on activities, visits, and special client concerns to the Program Director and other staff.
• Search for new partnerships to collaborate with RSI for donations, student presentations, or volunteers or interns. Assist with developing new projects for students to develop leadership skills, social skills, character development and language skills.
• Present on behalf of the RSIP to recruit volunteers, interns and to educate and inform community partners.
• Able to pick up, sort and deliver donations to clients.
• Able to transport clients when necessary in an agency vehicle.
• Adheres to assigned work schedule and maintains consistent contact with the Program Manager
• Conduct home visits on an as-needed basis, to reach out to families to eliminate all barriers.
• Able to assist and lead cultural orientations for parents of school-aged children.
• Flexibility of work schedule, may be asked to work some weekends and evenings for client engagement, fundraising and training activities. Much notice will be given.
• Ability to work in a fast-paced environment, monitoring many student’s behavior and activities at once.
• Must complete all required professional development assigned in a timely manner.
• Must be sensitive to the service population’s cultural and socioeconomic characteristics.
• Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, and others.
• Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
• Adherence to the Code of Conduct and the Faith and Moral Policy is mandatory.
• Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Other duties as assigned by Education Program Director, Manager, Associate Senior Director, Senior Director.

Competencies:

Results Oriented

Solution Oriented

Communication

Critical Thinking

Customer Service

Minimum Qualifications:

• Education
  • Bachelor’s degree in education, social service or business-related field.
• OR Experience
  • Minimum of (1) years working in a social service environment that demonstrates a sensitivity and appreciation for diverse cultural populations is preferred.
• License and Credentials
  • Reliable transportation
  • Valid driver license, with clean driving record
  • Valid vehicle insurance
  • Ability to operate an agency 12 passenger van on an as needed basis for program activities and events.
  • Must be 21 years of age and adhere to the CCAOSA policy, which will not allow anyone under the age of 21 to operate an agency vehicle.

Minimum Knowledge and Skills:

• Minimum of (1) years’ experience in working in a social service environment (RSI Program is preferred) that demonstrates a sensitivity and appreciation for diverse cultural populations is preferred.
• Experience with personal computer, various computer software, email and Microsoft Works, specifically Excel.
• Must be detail oriented, organized, self-motivated, work well independently and on a team;
• Must have good written and verbal skills;
• Must have good critical thinking and problem solving skills.
• Ability to maintain appropriate ethical boundaries and professional client relationship.

Travel Requirements:

Travel requirements for the position includes 60% local and 0% overnight.