Office Coordinator in Cambridge, Massachusetts at Boston Area Rape Crisis Center

Job Title: Office Coordinator

Department: Operations

Reports to: Operations Senior Manager

Position Status: Full-time (32 hour workweek)

Location: Cambridge, Boston Area (fully on-site position)

Work Schedule: 32 hours per week

Salary Range: $33-$39 per hour; commensurate with experience

Application deadline: Applications will be accepted on a rolling basis until the position is filled.

BARCC Overview

Founded in 1973, the Boston Area Rape Crisis Center (BARCC) is the oldest and largest rape crisis center in New England, serving as the only comprehensive center for survivors of sexual violence in the Greater Boston Area. BARCC’s mission is to end sexual violence through healing, empowerment, and social change. BARCC empowers survivors of sexual violence to help find healing and seek justice in ways that are meaningful to them and works to provide education and advocacy needed to create social change and prevent sexual violence. We rely on our dedicated staff to do this important work, and our team is growing!

Position Overview

The Office Coordinator will ensure that all staff, interns, volunteers, consultants, and guests coming into BARCC’s Cambridge office and calling BARCC’s main line are treated in a professional manner in alignment with BARCC’s mission and values. They will primarily be responsible for greeting visitors to the office, answering the main line, and maintaining the office space. The Office Coordinator will also assist with administrative work to support the Operations Department and BARCC as an organization more broadly.

Work Environment

BARCC's staff, operations, hours, and location vary by function, type of work, and work style. This is a 32-hour per week full-time position. This position will work fully on-site in BARCC’s Cambridge Office. The Office Coordinator will typically work Monday - Thursday 9a-5p. BARCC will engage in an interactive process regarding reasonable accommodations.

Key Responsibilities

Office Management

• Greet screen and admit visitors to BARCC’s Cambridge office in accordance with BARCC’s safety, security, confidentiality, and visitor-access procedures and as needed connect them with the appropriate staff member.
• Respond to walk-in clients with empathy and professionalism following BARCC’s safety and client response procedures.
• Answer BARCC’s main office line; respond to questions, direct calls to the appropriate staff member, transfer calls to the BARCC hotline or otherwise address the caller’s needs following all BARCC procedures.
• Monitor main line after hours voicemails and transfer messages to the appropriate staff person.
• Manage BARCC’s incoming and outgoing mail according to all policies and procedures.
• Coordinate with building maintenance to ensure that BARCC offices are kept clean and in good working order.
• Provide regular evaluation of office needs and issues. Ensure office supplies are appropriately stocked.
• Serve as the main contact for all building maintenance and facilities staff.
• Maintain a tracking system for materials such as program brochures and business cards and coordinate with departments to order additional materials as needed.

Administrative Support

• Support the efficient use of all BARCC meeting rooms by maintaining the room reservation calendars.
• As needed, reserve external meeting space for BARCC trainings, meetings and other events.
• Coordinate purchasing for staff professional development and organizational needs, including conference registration, travel, and special program grants.
• Support all departments budget reconciliation; upload receipts and other required documentation in a timely manner.
• Provide administrative support to other departments as required

Additional Responsibilities

• Attend and participate in departmental, organization-wide, and other team meetings.
• Act in the best interest of the organization, reflecting the values of teamwork,
• collaboration, inclusion, and mutual respect.
• Perform other duties as needed or directed.

Physical Requirements & Essential Functions

• The role may involve remaining in a stationary position for periods of time during calls, meetings, and general role responsibilities.
• Ability to routinely move throughout the office to manage inventory, support facility operations, and fulfill role responsibilities.
• This role requires the ability to communicate in writing and verbally with clients and colleagues, use a computer, phone and other office equipment.
• Ability to handle confidential information with discretion and professionalism.

Required Qualifications

• Strong organizational and problem solving skills and attention to detail.
• Familiarity with basic office equipment and technology.
• Demonstrated ability to communicate effectively and empathetically, in person, over the phone, and in written communications.
• Demonstrated ability to work independently, manage time effectively, and follow through on tasks.
• Commitment to BARCC’s mission. equity, inclusion, and survivor-centered values.

Preferred Qualifications

• Bilingual in English and Spanish
• Experience in customer service, reception, or office management.
• Strong working knowledge of Google Workspace.
• Experience working in environments where clients or guests may be in crisis or under stress

Benefits and incentives

At BARCC, we understand the hard work and dedication necessary to support our mission-driven organization, which is why we are committed to ensuring our employees are healthy, happy, and secure. We offer the following benefits:

• 32-hour work week designed to promote healthy work-life balance
• Comprehensive medical, dental, and vision plans offered at 85% employer paid
• Generous Paid Time Off (PTO): 12 vacation days, 15 paid sick days, minimum 14 paid holidays, two personal days, and two religious holidays per year
• Parental Leave and Massachusetts Paid Family Medical Leave Act (PFMLA) benefits
• Health and Dependent Care Flexible Spending Accounts
• 403(b) retirement plan
• Commuter benefits
• Professional Development Allowance and other perks
• Public Service Loan Forgiveness eligible employer
• The opportunity to make meaningful change and improve the lives of others through mission-driven work, at all levels of the organization.

Hiring process and timeline

Please submit your resume and cover letter via our online application system. We want to get to know you as the incredible professional you are and ask that your cover letter not be written by AI. No phone calls, please. The full hiring process will include a phone-screen, first-round virtual interview and a final team interview. Reasonable accommodation is provided upon request.

Employment is contingent upon satisfactory completion of any background checks required by applicable law, regulation, contract, or funding requirement. Information obtained through a background check will be considered in accordance with applicable law and BARCC policy, including an individualized assessment where required.

BARCC is an equal opportunity employer committed to workforce diversity and hiring people with diverse life experiences. Survivors, people who are bilingual/bicultural, persons of color, people with disabilities, and LGBTQIA+ people are encouraged to apply