Support Engineer Level 3 in White Plains, New York at Edutek Ltd.

Support Engineer Level 3

The position calls for a hard-working support engineers with varied skills ranging from workstation support to network administration. Good communication and organizational skills are a must.

Key Responsibilities
• Provide dedicated, high-touch IT support, ensuring rapid response and real-time resolution of all technology issues.
• Support and maintain multiple devices, ensuring seamless synchronization and configuration across devices.
• Manage and troubleshoot applications are essential to the workflow, including Windows, Outlook, Microsoft Teams, OneNote, etc.
• Partner closely with the administrative team to identify, triage, and resolve issues
• Perform device configuration, software updates, and proactive system maintenance to ensure reliability and peak performance.
• Maintain documentation of configurations, preferences, and troubleshooting steps for continuous service excellence.
Requirements
• Minimum 5 years of IT support experience, with at least 3 years dedicated to executive or senior-level support.
• Strong familiarity with Microsoft 365 suite (Outlook, Teams, OneNote) and other collaboration tools such as Google Admin and ServiceNow.
• Excellent troubleshooting skills and ability to diagnose issues quickly under pressure.
• Exceptional communication and interpersonal skills, with a white-glove customer service mindset.
• Ability to work independently and work in team setting
• Experience with Intune Mobile Device Management (MDM).
• Onsite presence is required for this position.

Note: Clients require fingerprinting and background checks. Candidates will have to comply.