Branch Manager - Coon Valley & Westby in Westby, Wisconsin at River Bank

River Bank is a locally-owned community bank that serves communities in La Crosse, Monroe, Trempealeau, and Vernon counties. Committed to providing quality, community-based financial solutions, River Bank offers a supportive and rewarding work environment where employees are valued for their contributions.

We're looking for a dynamic, customer-focused Branch Manager to support two locations: Coon Valley and Westby. This is a great opportunity to showcase your banking experience and leadership skills at well-established branches.

Typical Schedule: Monday-Friday 8:00am-5:00pm

Position Summary:

The Branch Manager is responsible for the day-to-day operations of the branch by ensuring effective and efficient operations, quality customer service and compliance with existing regulations and policies. The Branch Manager is also responsible for growing loans and deposits at their assigned branch, as well as facilitating communication between management, various departments and employees through oversight, guidance, and training.

Duties and Responsibilities:

• Oversee staffing of assigned branch and ensure all areas are adequately covered to ensure smooth operations and meet the needs of customers.
• Perform Universal Banker duties as needed; backup for frontline Tellers as needed.
• Keep up to date on River Bank’s products, services, policies, and procedures to support staff and answer customer concerns.
• Develop and maintain proficiency with job-related systems and equipment utilized.
• Assess risk when making exceptions to policies and procedures as warranted by executing sound decision making.
• Continuously grow new and existing customer relationships and coach staff in developing sales and service skills.
• Monitor branch activity including number of transactions, volume, teller errors, teller overages and shortages, teller and loan cross sells and new accounts.
• Maintain control over audit procedures to ensure compliance with controls and reports.
• Oversee and support branch maintenance along with security and safety.
• Understand and support all bank-wide initiatives in a positive manner.
• Support Community Reinvestment Act (CRA) by actively participating in bank sponsored and community events or organizations.
• Responsible for interviewing, hiring, and training new employees in collaboration with HR and Training departments.
• Responsible for the timely review of employee timecards, performance reviews, and employee paperwork as needed.
• Other duties as assigned.

• High School diploma or GED.
• Three years experience and/or training in a banking environment.
• Ability to take initiative and prioritize tasks; good time-management, problem prevention, and problem-solving skills.
• Knowledgeable of financial institution laws and regulations.
• Excellent attention to detail and organizational skills.
• Proven leadership skills.
• Ability to deal with stressful situations, work effectively with high workloads and display a positive, professional appearance/attitude.
• Ability to maintain confidentiality of sensitive information.

Preferred Knowledge, Skills, and Abilities:

• Associate or Bachelor degree in Finance, Business, or a related field.
• Five years experience and/or training in a banking environment.
• Previous management experience.
• Possess a strong enthusiasm for River Bank and employee development.
• Skills in building strong working relationships with coworkers.
• Ability to work independently and prioritize projects.
• Strong written and oral communication skills.
• Proficiency with various computer software programs.
• Strong sales skills.

Work Environment/Physical Demands:

Work is performed largely in an office environment, during normal business hours. Deadline pressure is an integral part of the job. Regular mental and visual concentration for computer usage and reading complex and technical compliance information is required. Position will alternate between walking, sitting, standing, stooping, bending, and occasional lifting up to 50 pounds of office supplies and/or documents throughout work shift.

Questions on the role? Email us at HR@riverbank.biz.

River Bank offers a robust benefits package including insurances such as health, dental, vision, life, long-term and short-term disability, and more. In addition to insurance benefits, new team members accrue Paid Time Off (PTO) at a rate equivalent to 18 days annually for full-time employees. River Bank also offers paid holidays, paid volunteer hours, and 401(k) with an employer match.

River Bank provides a diverse and inclusive work environment. We are an equal opportunity employer dedicated to hiring individuals with disabilities and protected veterans. EOE M/F/D/V