Regional Excellence Coordinator in Ann Arbor, Michigan at Nexplore

Nexplore is a national enrichment service provider with a mission to foster the joy of learning through 125+ STEAM, Life Skills, and Fitness solutions offered as after-school, in-school, and summer programs. Currently, Nexplore proudly partners with over 1,200 schools and organizations across 25+ states, equitably serving thousands of students as evidenced by our ⭐⭐⭐⭐⭐ Google reviews.

🎥 Watch this video to see how Nexplore brings hands-on learning to life through engaging programs, expert instructors, and our 5C Commitment.

The Regional Excellence Coordinator (REC) is responsible for ensuring the successful implementation, quality assurance, and day-to-day operational excellence of Nexplore programs across multiple schools and sites within an assigned region.

As the primary field representative for Nexplore, the REC serves as the bridge between the Program Success Manager, instructors, school partners, students, and families. Through coaching, site visits, problem-solving, and relationship building, the REC ensures every Nexplore program is delivered with excellence while fostering the joy of learning.

The REC reports directly to the Program Success Manager (PSM).

• Support the successful implementation of Nexplore programs across assigned schools and regions.
• Conduct regular site visits to ensure instructional quality, compliance, and customer satisfaction.
• Ensure instructors receive lesson plans, materials, and logistical support before classes begin.
• Maintain accurate documentation, site reports, and operational updates.

• Coach, mentor, and support instructors to deliver exceptional classroom experiences.
• Observe classrooms and provide real-time feedback and professional development.
• Assist with onboarding, classroom management, and instructor success.
• Develop expertise in Nexplore curriculum and program offerings.

• Serve as the primary liaison between instructors, Program Success Managers, site coordinators, and internal departments.
• Build strong relationships with school administrators and community partners.
• Provide proactive updates regarding staffing, program health, customer concerns, and operational needs.
• Support instructor check-ins, including first-class follow-ups and ongoing coaching.

• Develop solutions to staffing, scheduling, classroom, and operational challenges.
• Adapt quickly in a fast-paced environment while maintaining a high level of customer service.
• Identify opportunities to improve program quality and the overall customer experience.

• Foster positive relationships with instructors, students, school staff, and families.
• Collect photos, testimonials, and success stories from programs.
• Support family engagement events, showcases, and community initiatives.
• Encourage satisfied site partners to leave 5-star Google Reviews.

Join one of the fastest-growing educational enrichment organizations in the country while making a meaningful impact on students and communities.

As a Regional Excellence Coordinator, you'll play a vital leadership role supporting instructors, strengthening school partnerships, and ensuring high-quality educational experiences across your region. If you're passionate about education, leadership, customer service, and making a difference, we'd love to meet you!

• Part Time position
• Associate's Degree required (Bachelor's Degree preferred)
• 3+ years of management, leadership, or operations experience preferred
• Experience working in education, youth programs, or customer success preferred
• Strong organizational and time management skills
• Excellent communication and relationship-building abilities
• Ability to coach, mentor, and motivate others
• Strong problem-solving and critical-thinking skills
• Comfortable working independently while managing multiple priorities

• Reliable transportation and willingness to travel between assigned sites
• Must commit to the proposed work schedule
• Successfully complete criminal background screening and fingerprinting (as required)
• Complete mandatory Child Protection and Safety Training
• Comfortable conducting classroom observations and site visits
• Proficient with Google Workspace and other technology platforms

Nexplore provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national

📍 Location: Ann Arbor or Detroit, MI (Remote position in either locals school sites required)

🗓️ Schedule: Monday – Friday

🕘 Hours: Flexible daytime schedule based on assigned school programs and site visits

🏫 Assignment Dates: Multiple assignment opportunities available throughout the school year, including after-school programs, field trips, special events, and mini camps

💵 Compensation: $30.00 per hour

🚗 Travel: Reliable transportation is required, as this role supports multiple schools and program locations within the region.