Aftermarket Data & Operations Specialist in Coatesville, Pennsylvania at Aerzen USA Corporation

Who we are:

Aerzen USA Corp. is an international manufacturer of positive displacement blowers, hybrid blowers, screw compressors and turbo blowers. These high-quality machines are used for air and gas applications across many essential industries, including; Wastewater, Cement, Biogas, Pharmaceutical and Food, among many others. We are One Team, and we Empower our team members to be both Inquisitive and Evolutionary.

What We Offer:

Aerzen USA offers a competitive salary; generous health benefits (to include 96% company-paid benefit plans) with company HSA contribution; a 401(k) with company match; a tuition reimbursement program; and a profit share bonus package; along with the opportunity to work with a dynamic group of professionals.

What You'll Do:

This role supports Aerzen’s aftermarket strategy by combining proactive customer and installed base engagement with data-driven operations support. The position will contact customers to validate equipment information, identify service opportunities, and improve installed base visibility, while also maintaining accurate data, reporting, and operational insights across ERP and CRM systems for blower, turbo blower, and compressor product lines.

Essential Functions & Responsibilities:

• Customer and Installed Base Engagement
• Proactively contact customers with existing Aerzen equipment to validate installed base information and improve asset visibility.
• Gather and document critical asset data including active vs. inactive machine status, operating hours, operating conditions, maintenance practices, service history, and spare parts usage.
• Ask structured questions to better understand customer needs, equipment utilization, maintenance challenges, and potential service risks.
• Identify opportunities for equipment health checks, inspections, service visits, spare parts support, and other aftermarket follow-up in collaboration with Sales, Service, and Parts teams.
• Ensure customer-provided and field-sourced information is accurately entered, updated, and maintained in the appropriate ERP and CRM systems.
• Data, Reporting, and Operational Support
• Manage, clean, and maintain data across ERP and CRM systems in support of aftermarket sales, service, and installed base management.
• Maintain high standards of data integrity related to customer accounts, installed base records, service history, operating hours, warranties, and spare parts activity.
• Maintain dashboards, reports, and tracking tools that support sales and service functions, including visibility to asset status, service opportunities, data gaps, and aftermarket activity.
• Analyze customer behavior, asset usage, service performance, and equipment lifecycle information to identify trends, anomalies, and improvement opportunities.
• Translate customer-sourced and operational data into actionable insights that improve service planning, aftermarket follow-up, and decision making.

Position Qualifications:

Education:

Bachelor’s degree preferred in Business, Sales, Marketing or a related field. Equivalent experience in customer service, inside sales, or technical support will be considered.

Experience:

3–5 years of experience in customer service, inside sales, sales support, or a data-driven role.

Experience working with CRM/ERP systems is preferred.

Exposure to industrial, manufacturing, or mechanical equipment environments is a plus.

Language Proficiency: English (Required), Spanish (Preferred, Not Required)

Soft Skills and Personal Attributes:

Demonstrates a curious and analytical mindset with an interest in understanding how equipment is used in real-world conditions.

Able to effectively balance customer outreach with data analysis while maintaining strong attention to detail and data accuracy.

Communicates clearly and professionally, with the ability to ask structured questions, actively listen, and document information accurately.

Works collaboratively across teams, follows defined processes, and shows a strong willingness to learn, take feedback, and continuously improve.

Software/Applications:

Proficiency in Microsoft Windows and Microsoft Office Suite, including Word, Excel, and PowerPoint.

Ability to navigate file structures, folders, and shared drives in a professional business environment.

Experience working with ERP and CRM systems is required; familiarity with Microsoft Dynamics 365 Business Central and Salesforce is strongly preferred.

Other:

Ability to travel minimally less than 5% of the time.

Aerzen USA Corp., inclusive of its subsidiaries (further “Aerzen”) is an equal opportunity employer and selects employees based on skills and experience. Aerzen ensures that all persons are entitled to equal employment opportunity without regard to race, color, gender, gender identity, sexual orientation, pregnancy, age, national origin, religion, marital status, ancestry, disability, veteran’s status, and any other characteristic protected under applicable federal, state, or local laws. All employment decisions and actions are based on merit and made without regard to any characteristic protected by state, federal or local law. Aerzen is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact hr-usa@aerzen.com.

All offers of employment at Aerzen USA Corp are contingent upon clear results of a thorough background check. In compliance with the Drug-Free Workplace Act of 1988, Aerzen USA Corp has a longstanding commitment to provide a safe, quality-oriented, and productive work environment. Alcohol and drug misuse poses a threat to the health and safety of Aerzen employees and to the security of the company's equipment and facilities. For these reasons, Aerzen USA Corp is committed to the elimination of drug and alcohol use and misuse in the workplace. Applicants being considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including termination of employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.