Dunkin' District Manager in Knoxville, Tennessee at Bluemont Group

About Company:

Bluemont Group, LLC has been under the passionate leadership of operating partner Dave Baumgartner since November 2008. What began with a small collection of stores in Knoxville and Chattanooga has since blossomed into a vibrant network of over 90 Dunkin' locations across seven states. For more than 15 years, we've been dedicated to bringing the joy of Dunkin’ to our communities while maintaining a focus on quality, service, and growth.

Our commitment to excellence has not gone unnoticed. Bluemont Group has earned numerous accolades, solidifying our reputation as a leader in the Dunkin' franchise community, including:

• 2024 Top Workplace Award

• Dunkin’ National Franchisee of the Year (2022)

• Dunkin’ National Philanthropist of the Year (2021)

• Dunkin’ Southeast Region Philanthropist of the Year (2020)

• Dunkin’ National Developer of the Year (2018)

• Voted Local “Favorite/Best Coffee Shop” in multiple cities

We are proud of these achievements, but what matters most to us is the satisfaction and trust of our guests and the impact we make in the communities we serve.

At Bluemont Group, we take our donuts seriously. That's why we craft them fresh every morning. Our dedicated bakery in Ringgold, GA, prepares our donuts from scratch, ensuring that each bite is as fresh and delicious as the last. These freshly baked treats are then delivered to all Bluemont Dunkin' locations, as well as to several neighboring franchisees—bringing the signature Dunkin’ experience to more people every day.

About the Role:

The District Manager will be responsible for overseeing the operations and performance of multiple retail or service locations within a designated geographic area in the United States. This role is pivotal in driving sales growth, ensuring operational excellence, and maintaining high standards of customer service across all stores in the district. The District Manager will lead, mentor, and develop store managers and their teams to achieve business objectives and foster a positive work environment. They will analyze financial reports, market trends, and customer feedback to implement strategic initiatives that enhance profitability and market presence. Ultimately, the District Manager acts as a key liaison between corporate leadership and individual store locations, ensuring alignment with company goals and policies.

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum of 5 years of experience in retail or multi-unit management.
• Proven track record of achieving sales targets and managing budgets.
• Strong leadership skills with experience managing and developing teams.
• Excellent communication and interpersonal skills.

Preferred Qualifications:

• Master’s degree in Business Administration or related discipline.
• Experience working in a fast-paced retail environment with multiple locations.
• Familiarity with point-of-sale systems and retail management software.
• Demonstrated ability to analyze complex data and develop actionable insights.
• Certification in management or leadership development programs.

Responsibilities:

• Manage and support multiple store managers to achieve sales targets and operational goals.
• Conduct regular store visits to monitor performance, compliance, and customer experience.
• Develop and implement district-wide strategies to improve sales, reduce costs, and increase efficiency.
• Recruit, train, and develop store management teams to build strong leadership and employee engagement.
• Analyze financial statements, sales reports, and market data to identify opportunities and challenges.
• Ensure adherence to company policies, procedures, and regulatory requirements across all locations.
• Collaborate with marketing and merchandising teams to execute promotional campaigns and product launches.
• Address and resolve escalated customer issues and operational challenges promptly.
• Prepare and present district performance reports to senior management.

Skills:

The District Manager will utilize leadership and communication skills daily to motivate and guide store managers and their teams toward achieving business goals. Analytical skills are essential for interpreting sales data, financial reports, and market trends to make informed decisions that drive district performance. Strong organizational and time management skills enable the District Manager to effectively oversee multiple locations and prioritize tasks. Problem-solving abilities are critical when addressing operational challenges and customer concerns to maintain high service standards. Additionally, proficiency with retail management software and technology supports efficient monitoring and reporting of store activities.