Front Desk Agent in Charlotte, North Carolina at StepStone Hospitality Inc.

Are you passionate about hospitality and delivering exceptional guest service? We’re looking for a Front Desk Agent to join our team in a vibrant, guest-focused environment! As the first point of contact for our guests, you’ll play a key role in creating a welcoming and memorable experience.

• Greet and assist guests with check-ins, check-outs, and reservations.

• Provide excellent customer service by addressing guest inquiries and concerns with professionalism and a friendly attitude.

• Process payments, verify guest information, and maintain accurate records.

• Coordinate with other departments to ensure seamless guest experiences.

• Answer phone calls and respond to emails in a timely and courteous manner.

• Maintain a clean, organized, and inviting front desk area.

If you have strong communication skills, a positive attitude, and a passion for hospitality, we’d love to meet you!

• Must have a comprehensive knowledge of hotel operations and guest services

• Strong communication and interpersonal skills

• Ability to handle difficult situations and maintain professionalism

• High school education preferred; relevant training and experience required

• Previous experience in a hotel environment/Hotel PMS preferred

• Knowledge of applicable Federal, state, and local health, safety, and legal regulations

• Ability to obtain required licenses and certificates

• Additional language ability preferred

• CPR and first aid training preferred

EOE – All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.