Receptionist in Columbus, Ohio at Haven Services, LLC - Columbus Region

Company Overview

Haven Services, LLC is a $100MM residential and commercial plumbing, HVAC, and electrical services leader. As a key operating company of Watermark Investors Fund I, L.P., Haven is executing a strategic roadmap to reach $200MM in revenue by 2031 through disciplined execution, operational standardization, and technology integration.

Position Overview

The Receptionist serves as the front-facing representative of the organization while providing critical administrative and operational support across departments. This role is responsible for maintaining office operations, supporting vendor and customer processes, coordinating internal initiatives, and ensuring a professional, organized, and efficient workplace environment.

What We Offer

Haven Services offers a supportive, team-oriented culture with opportunities for long-term growth and advancement.

• Competitive pay based on experience
• Performance-based incentives
• Medical Insurance – HDHP with HRA & HSA or PPO options
• Company-paid employee HDHP premium coverage
• Dental and Vision Insurance
• Company-paid Life and Disability Insurance
• 401(k) with Employer Match
• Employee Assistance Program
• Paid Time Off and Paid Holidays beginning immediately upon hire
• Career growth and advancement opportunities
• Collaborative and professional work environment

Key Responsibilities

Front Office & Customer Support

• Serve as the first point of contact by greeting visitors and managing front door access
• Handle incoming inquiries and route requests appropriately
• Support customer-related administrative processes including:
  • City of Columbus prequalification
  • Portal and special bidding coordination
  • Backflow documentation and tracking

Office Operations & Facility Management

• Oversee office supply inventory (office, kitchen, bathroom)
• Coordinate facility services including:
  • Cleaning, landscaping, snow removal, and building repairs
• Support building-related projects and general office upkeep

Employee Support & Administrative Coordination

• Support company-wide programs and employee needs, including:
  • Uniforms and boot tracking
  • Tool loan tracking
  • Travel arrangements
• Coordinate or assist with employee engagement initiatives:
  • Birthday and anniversary recognition
  • Employee events and holiday celebrations
• Fulfill special mailing and document requests
• Provide general administrative support to departments as needed

Compliance, Reporting & Records Management

• Assist with safety compliance initiatives and documentation
• Maintain accurate records through ShareFile and other systems
• Generate and support reporting as requested

Qualifications

• High school diploma required; associate degree or equivalent experience preferred
• 2+ years of administrative, receptionist, or office coordination experience
• Strong organizational and multitasking skills
• Proficiency in Microsoft Office and general business systems (experience with Sage, Concur, or similar platforms preferred)
• Strong communication and customer service skills
• Ability to handle confidential information with discretion
• Detail-oriented with a proactive, problem-solving mindset

Core Competencies

• Customer Focus: Provides responsive, professional support to internal and external stakeholders
• Organization & Execution: Manages multiple priorities with accuracy and efficiency
• Communication: Clear, professional, and effective across all levels
• Accountability: Takes ownership of responsibilities and follows through
• Adaptability: Thrives in a fast-paced, evolving environment

Working at Haven Services, LLC

At Haven, we are committed to building a culture where people are valued, supported, and empowered to grow. We operate with a strong focus on safety, teamwork, and delivering exceptional service to our customers and communities. Every role contributes to our success, and this position plays a key part in ensuring our operations run smoothly while supporting the people and processes that drive our business forward

Haven Services is an Equal Opportunity Employer – AAP/M/F/V/D/SO