Customer Application Support Specialist in Anchorage, Alaska at Anchorage, Alaska

CTG is seeking a Customer Application Support Specialist to provide technical and functional support for business applications used by our customers. This role is responsible for troubleshooting application issues, resolving user inquiries, documenting solutions, and collaborating with technical teams to ensure a high level of customer satisfaction.

Location: Anchorage, AK

Duration: 6 months

Key Responsibilities:

• Serve as the primary point of contact for customer application support requests.
• Troubleshoot and resolve application-related issues in a timely manner.
• Monitor support tickets and provide regular updates to customers.
• Escalate complex issues to development or infrastructure teams as needed.
• Document incidents, solutions, and system changes.
• Assist with application testing, upgrades, and user training.
• Maintain a strong focus on customer service and issue resolution.

Qualifications:

• Experience in application, help desk, or technical support roles.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with ticketing systems and customer support processes preferred.

This position is ideal for someone who enjoys solving problems, working directly with customers, and supporting critical business applications.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!