Server at The HUB Stadium – Auburn Hills, Michigan

Summary of Position:

Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to show our guests such a marvelous time; they will want to return again and again.

Duties & Responsibilities:

• Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.
• Provide all guest with THE HUB STADIUM – 10 Steps of Service
• Inform guests of specials and menu changes.
• Make recommendations you genuinely feel your guests will enjoy.
• Answer questions about our food, beverages and other restaurant functions and services.
• Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
• Deliver food and beverages from kitchen and bar to guests in a timely matter.
• Perform side work at the start and end of each shift as required by service station assignment.
• Maintain clean service areas.
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
• Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
• Be ready and willing to assist fellow servers as situations arise.
• Be ready and willing to assist bus-person with clearing and resetting tables.
• Thank guests for their visit and invite them to return.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
• Must learn all company specials and promotional events and be able to explain to guests.
• Must be an Ambassador of THE HUB STADIUM.
• Must be willing to promote THE HUB STADIUM with all personal social medias with support of self-promotion during shifts working at THE HUB STAIUM.
• Provide safe hospitality with proper techniques of alcohol management and service. Certification of TIPs required.