IT Helpdesk Intern in Waukesha, Wisconsin at DataDeletionTarget

Want to work for a rapidly evolving bank focused on the modernization their technology platform to better serve customers. Come work with us! First Federal Bank of Wisconsin actively seeks energetic and outgoing individuals who are ready for a rewarding career with an outstanding community bank. We consider all applicants with who are eager for opportunities to learn and provide an excellent customer experience!

Our Story

As a community bank, First Federal Bank of Wisconsin is committed to our Mission of living our values and providing The Community Bank Difference through quick local decision making, a great customer experience, and a significant commitment to the communities we serve.

Our employees are important because they serve the needs of our customers and local communities. Our Vision is to provide our employees a value-based environment to work, learn, and grow. We develop long-term relationships with employees and customers to profitably grow into a high-performing community bank.

Primary Responsibilities

Duties involve monitoring of the IT helpdesk in collaboration with the IT service provider for certain aspects of information technology and communications including hardware, software, and data backup systems. Duties also include support of all communications systems, technology for staff.

Collaborate with our managed service provider to assist with:

• Implement and support the network and computing infrastructure.
• Ensure proper user account management, email systems, internet access, log management, and telecommunications.
• "White Glove" deploy hardware units to end-users in a timely and thorough fashion.
• Prioritize technical queries and provide end-user training and support.

Assist Digital Transformation Officer/ Cybersecurity Officer to assist with:

• Security administration of network, servers, workstations, and applications.
• Maintenance of inventory of systems, hardware and software assets, and configurations.
• Analysis of logs and application of appropriate updates, patches, and change management integrating new technologies into existing environment.
• Performance of routine audits of software and hardware.
• Supervision of communication systems and equipment not managed by the IT service provider.

A full job description can be provided during the interview process.

• Pursuing a degree in Information Technology
• Strong communication skills
• Excellent organizational skills and attention to detail
• Ability to interact effectively with all levels of staff and management
• Knowledge of Active Directory, Windows servers and desktop products, networked devices, printers, remote access, routers, and security administration preferred
• General banking experience preferred