Supervisor, Behavioral Health in Rochester, New York at Trillium Health Inc.
Job Description
Department: Behavioral Health
Position Type: Full-Time
FLSA: Exempt
Job Summary:
Join us and be a part of Trillium—a mission driven team committed to expanding access to high quality, compassionate care for everyone we serve. This position provides supervision to behavioral health staff, ensuring high-quality, evidence-based care for patients. The Supervisor, Behavioral Health will provide direct patient care, maintaining a limited caseload in support of behavioral health patients. This role is responsible for maintaining compliance with regulatory standards, supporting staff development, and promoting a culture of excellence in behavioral health treatment services.
Duties/Responsibilities:
Clinical Supervision
- Provide individual and group clinical supervision to licensed and unlicensed behavioral health staff.
- Review and approve clinical documentation, treatment plans, and progress notes for accuracy and compliance.
- Provide training and ongoing professional development to therapists in clinical interventions, ethical practices, crisis management, caseload management, and case conceptualization.
- Offer guidance to therapists regarding policy interpretation, best practices, clinical recommendations, and responses to patient needs.
- Review supervisee caseloads and provide recommendations regarding caseload size, patient needs, visit frequency, care planning, session documentation, and patient outreach.
- Coordinate therapist schedules and clinic coverage needs.
- Develop and recommend new or revised program goals, procedures, and clinical practices as part of the Behavioral Health leadership team.
- Provide direct patient care ensuring outcome focused treatment delivery.
- Ensure adherence to ethical standards and best practices in behavioral health care.
Supervision
- Provide direct supervision to staff, including one‑on‑one supervision.
- Complete six‑month evaluations and annual performance appraisals.
- Provide ongoing feedback on staff strengths, opportunities for improvement, and areas of concern.
- Recommend and facilitate training and educational opportunities to support staff and organizational goals.
- Organize and facilitate onboarding and training for new hires.
- Manage timecards and PTO requests for direct reports.
- Schedule and facilitate team meetings.
Compliance & Reporting
- Ensure compliance with state and federal regulations, licensing requirements, and accreditation standards.
- Review program effectiveness, clinic needs, and quality improvement activities and recommend operational or clinical changes as appropriate.
- Support performance management of supervisees, including providing feedback and documenting performance concerns as needed.
- Maintain accurate records of supervision and staff credentialing.
- Prepare reports for leadership and regulatory agencies as needed.
Miscellaneous
- Requires the ability and commitment to respect and support patients, other employees and visitors with various lived experiences.
- Excellent written and verbal communication skills, with the ability to communicate clinical information, expectations, and feedback clearly and effectively.
- Requires individual demonstration of commitment to the mission, vision, One Trillium values, behaviors and modeling them in the organization.
- Strong organizational, problem-solving, decision-making, and time management skills.
- Ability to adapt to changing conditions, priorities, and unforeseen challenges in a fast-paced environment.
- Responsible for maintaining confidentiality of all patient, client, employee, protected and proprietary information.
- Employees are accountable to meet the performance standards of their departments and must participate as requested in compliance audits, process improvement and quality improvement plans.
- Other specific duties as assigned
Required Skills/Abilities:
- Strong leadership and communication skills.
- Knowledge of evidence-based practices in mental health and substance use treatment.
- Ability to manage multiple priorities and maintain compliance standards.
Education and Experience:
- Master’s degree in Social Work, Mental Health Counseling, Psychology, or related field.
- Active clinical license (e.g., LCSW, LMHC, Psychologist) required.
- Minimum 3–5 years of clinical experience in behavioral health; prior supervisory experience preferred.
Physical Requirements:
While performing the duties of this job the employee is required to stand, sit, walk, use hands to finger, handle, or feel; reach with hands and arms, talk and hear. Occasionally the employee must stoop, bend and lift or move up to 25 lbs. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.
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