Post-Retention Intake Specialist (Case Opener) in Seattle, Washington at WEST COAST TRIAL LAWYERS APLC

West Coast Trial Lawyers is a leading personal injury law firm with over $2 billion recovered for clients. Known for our results-driven approach and commitment to exceptional client advocacy, we handle complex, high-stakes personal injury matters against major corporations.

Position Overview

We are seeking a detail-oriented and highly organized Post-Retention Intake Specialist (Case Opener) to support our growing Personal Injury practice. This individual will be responsible for opening new cases, verifying client information, organizing case documentation, and ensuring accurate case setup within Filevine.

The ideal candidate is highly organized, efficient, and capable of managing multiple matters while maintaining accuracy and delivering a professional client experience.

Responsibilities

• Open and establish new personal injury cases within Filevine, ensuring accurate and complete case information.
• Communicate with clients to obtain and verify essential personal, accident, and insurance information.
• Collect, review, and organize relevant case documentation and supporting records.
• Identify missing or incomplete information and conduct timely follow-ups.
• Maintain accurate case notes, client records, and documentation within the firm's case management system.
• Prepare and organize new case files for seamless transition to the assigned legal team.
• Coordinate with intake, case management, and other internal departments to ensure efficient case processing.
• Manage a high volume of new matters while maintaining accuracy, confidentiality, and established quality standards.

• Bilingual fluency in English and Spanish required
• Previous experience in legal intake, case opening, case management, or a related legal support role preferred
• Personal injury law firm experience highly preferred
• Experience with Filevine or comparable legal case management software preferred
• Strong data-entry skills, organizational abilities, and exceptional attention to detail
• Excellent communication and client service skills
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Professional, dependable, and comfortable handling confidential client information

Compensation: $20.00-$22.00 per hour

West Coast Trial Lawyers offers a comprehensive benefits package that includes medical, dental, and vision insurance, a 401(k) with employer contributions, paid time off, sick leave, along with firm-sponsored team lunches.