Phlebotomist in dansville, New York at Noyes Memorial Hospital

MAIN FUNCTION:

Under general direction of Laboratory Management collects the appropriate type of specimen from patients for the performance of requested Laboratory testing. Performs computer functions to accurately order and receive specimens, and obtain and report on results.

REPORTS TO: Lead Phlebotomist/Lab Director

DUTIES AND RESPONSIBILITIES:

1. Accurately performs the technical duties of the position.
2. Ascertain correct identification of all patients following Laboratory policies on patient identification.
3. Perform computer functions to accurately order, collect and receive specimens.
4. Perform venipuncture on adults and children in an efficient and painless manner as possible.
5. Perform needlestick blood collection on neonates in an efficient, painless and timely manner as possible.
6. Perform finger sticks in an efficient and painless manner as possible.
7. Draw specimens at the appropriate time, as ordered, and according to policy.
8. Label blood immediately after drawing with proper patient label to include 2 patient identifiers, current date and time, and initials.
9. Use Inpatient Phlebotomy Worklist on HIS to confirm that all inpatient testing has been done.
10. Utilize Phlebotomy Worklist in the HIS & LIS to create and process collections, print labels, and receive specimens into the laboratory
11. Perform Registration duties for patients as needed.
12. Assist with maintaining files of Laboratory records in an up-to-date and orderly fashion.
13. Assist with office responsibilities.
14. Maintain phlebotomy room and stations in a stocked, clean and sanitary manner.
15. Assists management in anticipating the needs of the department, initiating new ideas, and setting departmental goals.
16. Provide input and/or make process improvement recommendations based on data analysis and input from ancillary department and customers.
17. Assist with the training of the phlebotomy staff as needed.
18. Perform other duties as requested by Laboratory Management or Pathologist.
19. Exemplifies a positive attitude and customer service excellence in interactions with patients, families, and co-workers.
20. Greet patients in a positive friendly and professional manner.
21. Maintain a customer focused attitude by listening closely to customers, identifying their needs and responding in the customer's best interest.
22. Treat patients pleasantly with compassion remembering they are the customer and deserve excellent service.
23. Actively problem solves independently as well as a team player.
24. Maintains a positive working relationship with co-workers by interacting with sensitivity to others needs and functioning as team player.
25. Independently evaluates situations or issues using sound judgement and critical thinking skills to reach decisions.
26. Uses time productively and takes initiative to identify opportunities to utilize idle time.
27. Communicate with physicians, physician's office staff, nursing and other hospital departments when processing or dealing with Laboratory issues or concerns.
28. Maintains and enhances personal career development, education, and competencies
29. Reinforces the mission, goals, and objectives of the hospital.
30. Takes pride in representing the hospital by taking the extra step to satisfy our customers with an upbeat, caring attitude.
31. Comply with all hospital infection control policies such as wearing gloves during phlebotomy, washing hands frequently, properly cleaning patient's skin before a draw, disposing of needles immediately after use; comply with hospital isolation procedures.
32. Conduct the collection procedure for drug testing according to reference lab instructions for employee health.
33. Respond to Hospital Codes as assigned.

EDUCATION: Must be 18 years of age and in pursuit of a High school diploma or equivalent or completion of a Phlebotomy Training Program. Computer skills necessary. Clerical background desirable.

EXPERIENCE: On-The-Job training.

CONTACTS: Inpatients, Outpatients, Laboratory staff, Nurses, physicians and staff in other hospital depts.

PHYSICAL DEMANDS: Standing and walking for the majority of the day.

WORKING CONDITIONS/HAZARDS: Daily exposure to contaminated materials and communicable diseases. Occasionally confronted with emotional and/or abusive patients and/or family members. Risk of cuts or needlesticks. Exposure to hazardous chemicals.