Director of Underwriting, Coverage Administration, and Agent Operation Services in Overland Park, Kansas at Allied National, LLC

Allied is looking to hire a Director of Underwriting, Coverage Administration, and Agent Operation Services! This individual will be responsible for the management, operation, and performance of our growing underwriting, coverage administration, and agent operation teams. In this role, you will interact with senior leadership, external vendors, and business partners. The Director is also responsible for the departmental goals and procedures, workflow, productivity, quality review, and employee development for their areas. A qualified candidate will have a thorough understanding of the processes, procedures and computer systems related to underwriting, coverage administration, and agent operations. They will also be knowledgeable of both traditional and database underwriting tools.

Responsibilities Include:

• Provide excellent service to our agents and clients in both a proactive and responsive manner through staff utilizing strong communication skills.

• Establish and maintain a current Underwriting procedures manual.

• Review problems, questions or files as referred to, provide answers or solutions as appropriate, review with the Chief Operating Officer as necessary.

• Perform administrative/personnel functions of policy application (mentoring, attendance, evaluations, quality review and scheduling).

• Identify, train, and use seasonal 1099 staff to augment operations in Q4 annually.

• Report department metrics monthly and attend the monthly Management Meeting.

• As needed, research, prepare, and deliver reports to carriers, reinsurers, parent company, and other external stakeholders.

• Create and maintain job descriptions for staff members.

• Coordinate staffing needs with the Chief Operating Officer and interview candidates referred to by HR.

• High School Diploma or equivalent required. Bachelor's degree in a related field preferred.
• Must have a minimum of 10 years of experience in health insurance.
• 5+ years of supervisory/management experience is a must.
• Must have group and medical underwriting experience.