Functional Nutrition Coach in Charlotte, North Carolina at Cornerstone Health Center

We are seeking a Functional Nutrition Coach to support our wellness team in delivering personalized nutrition and wellness care. This role involves patient preparation, lab management, protocol delivery, and follow-up communication to ensure exceptional care and smooth clinic operations. The ideal candidate is highly organized, detail-oriented, and passionate about functional nutrition.

• Prepare prescribed protocols for nutrition and lab review appointments.
• Print and organize all necessary resources and documents prior to patient consultations.
• Pull and prepare supplements for patients based on protocols.
• Assist in ordering labs and ensure lab orders align with patient care plans.
• Move and organize nutrition notes and forms into the patient’s daily folder before appointments.
• Set up Zoom and send virtual appointment protocols as needed.

• Meet with patients to review lab results and personalized protocols.
• Discuss nutrition plans and address patient questions or concerns regarding their health and wellness goals.
• Provide detailed explanations of lab findings and how they relate to the patient's treatment plan.
• Guide patients through dietary and supplemental recommendations, ensuring they understand each aspect of their protocol.
• Answer any immediate patient concerns, clarifying next steps or adjustments needed in their health plan.

• Scan and document any alterations to the patient’s protocol, ensuring records are up-to-date.
• Bill and charge for supplements, ensuring all transactions are accurately recorded.
• Finalize documentation and export patient files into daily folders.
• Download and order labs, ensuring accurate information is recorded.
• Handle patient emails and answer in-person or phone queries regarding nutrition and lab protocols.
• Assist with lab audits and track Key Performance Indicators (KPIs) to ensure efficient service delivery.

• Manage the lab order process, ensuring accurate payments, tracking, and documentation.
• Work with lab technicians to process and order labs in accordance with patient care plans.
• Ensure all lab results are uploaded to the appropriate folders and patients are notified promptly to schedule reviews.

• Review and manage the scheduling of lab reviews and consultations, ensuring all relevant patient information is organized.
• Communicate with patients to confirm lab review appointments, align with adjustments, and maintain accurate appointment records.

• Certification in Functional Nutrition Coaching (or equivalent)
• Strong passion for and understanding of functional nutrition and wellness protocols.
• Experience in patient care, lab orders, and medical documentation.
• Ability to manage multiple tasks, stay organized, and maintain attention to detail.
• Excellent communication skills, both verbal and written, with experience in patient interaction.
• Proficient in office software (e.g., Google Drive, ClinicMind) and lab management systems.