Manager - Dental Center in Rice Lake, Wisconsin at Family Health Center of Marshfield Inc

The Manager - Dental Center acts as a liaison between dentists, administration and staff and is responsible for the management of the day-to-day operations of the Center, or multiple Centers. The Manager - Dental Center works in conjunction with the Dental Leadership to generate new services by developing and implementing internal and external business/strategic plans for the department.

1. Maintains a well-trained work force to deliver effective service and facilitates team members continued growth.
2. Evaluates staff performance and communicates performance expectations to maintain a productive workforce.
3. Addresses employee issues and evaluates delivery of performance improvement plans and/or discipline.
4. Manages staffing to meet patient care needs and operate within budgeting guidelines.
5. Directly supervises business office functions and staff.
6. Assists Dental Assistant Manager in supporting and managing clinical operations and staff.
7. Maintains budgetary controls to manage center financial performance and goals.
8. Assists in preparing capital equipment budgets annually, to maintain center needs and collaborates with Dental and FHC Leadership to maintain goals and purchasing practices.
9. Collaborates with Business Systems Leadership for system review on reimbursement activities, coding, billing changes to ensure financial goals are maintained.
10. Partners with Service Line Leadership to establish center goals, plan and execution of strategic plan; maintains and monitors center statistics for trend analysis.
11. Works with Family Health Center (FHC) dental billing to identify patient or department billing issues.
12. Assists in communicating with patients or families to resolve expressions of dissatisfaction with care, billing service or concerns.
13. Supports effective use of dental software, training, testing, troubleshooting.
14. Regular attendance is required to carry out the essential functions of the position.
15. Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge and abilities to perform, within scope, role specific functions.

For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.

Minimum Required: Associates Degree or equivalent with applicable experience as listed below.

Preferred/Optional: Master’s degree in business administration or healthcare administration.

Minimum Required: Five years management experience with less than a bachelor’s degree; or three years management experience with a bachelor’s degree; or two years management experience with a master’s degree.

Preferred/Optional: Five years’ management experience in a dental or healthcare setting.

The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position.

Minimum Required: Basic Life Support (BLS) certification awarded by the American Heart Association (AHA) within one year of hire.

Preferred/Optional: Basic Life Support (BLS) certification awarded by the American Heart Association (AHA) at time of hire.