Customer Service Rep - CSR in Orange, California at KILTER HOME SERVICES INC

CUSTOMER SERVICE REP Monday - Friday (Rotating Saturdays)

Kilter Termite and Pest Control is hiring Customer Service Representatives.

Position Summary:

• We will train you!
• This is a Monday - Friday (Rotating Saturdays) position
• Answer calls
• schedule appointments & jobs
• collect payments
• input customer information & remote deposits
• Follow company policies and guidelines in assisting both external and internal customers

Principal Duties and Responsibilities:

1. Answer Customer's calls and questions
2. Respond to technicians' needs
3. Schedule appointments for Inspectors/Technicians
4. Works closely with all Managers to ensure open communication and outstanding customer service is delivered consistently.
5. Document Accounts Receivables and follows up on outstanding invoices for collections.
6. Other duties assigned

Why Choose KILTER TERMITE & PEST CONTROL

• People oriented Company Culture
• Weekly pay with Direct Deposit
• Paid Holidays
• Paid Time Off
• Sick Pay
• 401k Plan (Matching)
• Medical Insurance
• Dental Insurance
• Vision Insurance

Job Type: Full-time

Salary: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday - Friday (Rotating Saturdays)
• Weekend availability

This position is part of an ongoing recruitment to build a talent pipeline. Openings may not be immediate.

Job Qualifications and Skills:

• High School Graduate.
• Must have phone experience, outbound calls & heavy inbound calls.
• Must have a strong attention to detail.
• Must be proficient in the English language.
• Must be tactful, considerate and courteous to all customers and coworkers.
• Must possess an ability to achieve and deliver a high level of customer satisfaction..
• Must have the ability to multi-task.
• Previous Account Receivable and Collection experience is a plus, but not required.
• Willingness to work and ready to learn.