Bartender at American Pub, LLC – Fairview Heights, Illinois

Role Purpose
Mixes and serves alcoholic and non-alcoholic drinks to Guests of bar and service bar following standard recipes and the company's alcoholic beverage policies; merchandises drinks; and is attentive to Guests, making them feel welcome, at all times.

Key Responsibilities & Accountabilities

ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.

Maintains a warm, welcoming, “Corner Bar” atmosphere

Properly and promptly prepare, garnish, and serve drinks to Guests

Provides a personal touch to repeat guests such as learning names and favorite drinks

Coordinate food orders from Guests seated in the bar area with the kitchen

Learn the menu and make recommendations when appropriate

Upsells Guests on food or drink items where appropriate

Keeps a clean, organized bar area

Accurately rings up all orders in the POS system

Following all relevant brand standards for service

Key Decisions
Influences

Following standards for Responsible Service of Alcohol

Guest Experience

Measures of Success

Consistently fulfill the Key Responsibilities and Accountabilities above

Guest satisfaction scores

Knowledge of Drinks

Keeping a clean and presentable Bar area

Following standards of Responsible Service of Alcohol

Qualification Requirements

Must be dressed neatly and well groomed in company approved uniform at all times

Must be able to operate P.O.S. system , make change correctly and make credit card transactions

Must be able to calmly respond to angry Guests and notify a Manager

Must be able to pass bar validation

Must be able to respond clearly to Guests' requests

Must be able to hear well amongst loud background noise

Must be able to frequently lift 30 lb. cases and carry short distances, up or down stairs

Competencies
EXPERT INSTIGATORS (Friendliness, Hospitality): creates a seamless guest experience for by being the face of the bar, welcoming the guests, and enthusiastically meeting their needs.

Creates a strong first impression promptly greeting guests, even if they are not coming to the bar area

Remembers the names and favorite drinks of regular guests

Makes a difference in the guest experience by personalizing service to exceed guest expectations

Goes above and beyond to establish a personal connection with guests to make them feel warm, welcome and appreciated

Makes the bar an attractive and exciting place to visit

Establishes a strong rapport with all guests to create Friday's fans and repeat business

Able to read guests needs and feelings and tailors their approach to match their mood

COMMUNICATION (Sociability, Friendliness): creates an enviornment of ongoing, open, back-and-forth diaologue with coworkers and guests.

Interacts in an open, sincere manner to build rapport with guests and team members

Uses tact in their interactions with guests and keeps conversation positive and productive.

Listens attentively and actively and responds appropriately

Asks open-ended thoughtful questions to create two-way conversations

Makes communication with the team an ongoing process through formal and informal meetings before, during, and after the shift

FLAIR & SALESMANSHIP (Drive & Energy, Salesmanship): Sells the TGI Friday's experience by creating an entertaining “show” in the bar

Demonstrates a unique, irreverent style that is personal and memorable

Confidently makes and serves enticing drinks guests want

Possesses a contagious energy that translates to guests and team members

Knows TGI Friday's drinks and menu items and is able to speak knowledgeably to make personal recommendations

Grows the business and expertly upsells menu items where appropriate

Proactively looks for ways to improve the guest experience and takes initiative to make changes as needed

PERSONAL OWNERSHIP & ACCOUNTABILITY (Acceptance of Authority, Dependability): Takes ownership for the bar area, demonstrates a strong sense of personal accountability

Knows and enforces all applicable laws and regulations around serving alcohol

Consistently executes on standards of responsible service of alcohol

Effectively sets up the bar before their shift in order to have everything they need on hand.

Keeps the bar area clean, presentable, and engaging to the guests

Demonstrates global awareness by knowing what is happening throughout the bar at all times.

Admits mistakes and takes prompt action to correct them

Demonstrates knowledge of fundamental liquors, drink recipes, and the craft of mixology.

Consistently delivers the same quality of service and energy and encourages fellow staff to do the same

FLEXIBILITY & STRESS TOLERANCE (Stress Tolerance, Dependability): Knows that anything can and will happen and is willing to mix things up anyway

Addresses daily challenges and obstacles with confidence and a positive attitude

Confidently handles many tasks and demands at once without becoming visibly overwhelmed or flustered

Promptly anticipates and reacts to potential guest needs and problems

Dives into peak service situations with energy and ease

Maintains an even-tempered demeanor and stays in control of situations at all times

Proactively handles escalating situations in a calm, mature, and tactful manner

TEAMWORK & COLLABORATION (Sociability, Friendliness): Fuels an environment where everyone pitches in and gets along

Recognizes the importance of working together to accomplish goals

Eagerly accommodates guest overflow from the dining area

Actively promotes cooperation, respect, and acceptance of all team members

Establishes positive and supportive working relationships with all team members to maintain a productive environment

Works seamlessly with the bar and BOH staff to stay on top of guest needs

Serves as a role model and mentor for team members