LPN - CLINICAL OPERATIONAL SUPPORT in NORTH CANTON, Ohio at Aultman Health Foundation

Job Description

Job Title: Triage Phone Operator

Reports to: Triage Coordinator, Director of Practice Management

Purpose: The Triage Phone Operator’s purpose is to triage incoming phone calls based on the need or request of the patient/caller and ensure accurate information is collected and conveyed to the correct physician or staff member.

Requirements: The Triage Phone Operator must be a certified/registered Medical Assistant

Job duties and responsibilities:

• Collecting required information from patients and relaying the message to the staff/provider effectively and ensuring the message is marked with the applicable priority level
• Transfer calls to appropriate parties
• Schedule Appointments
• Adjust/Cancel existing patient appointments
• Interpret orders, print and distribute to necessary parties
• Handle medication refill requests
• Address patient complaints and issues, involving a supervisor/manager when needed
• Assist LPNs/MAs with call-backs and follow-ups
• Review consult notes
• Inputting documents for patient charts

Performance Requirements:

• Knowledge of common medications
• Ability to problem solve and utilize critical thinking skills
• Exceptional computer and typing skills
• Knowledge of organization’s policies and procedures
• Excellent organizational and time management skills
• Outstanding verbal and written communication skills
• Ability to multi-task, prioritize and meet deadlines
• Willingness to be adaptable and flexible
• Teamwork is a must
• Knowledge of proper documentation guidelines
• Understanding of commonly used abbreviations
• Maintain confidentiality, HIPAA and compliance regulations & requirements
• Experience with EHR preferred
• CPR Certification is required (can be completed upon hire)