General Manager in Massillon, Ohio at NORTHEASTERN FOOD SERVICE INC

Northeastern Food Services is seeking a results-driven Restaurant General Manager to lead all aspects of daily operations at one of our Little Caesars locations. This role is responsible for people leadership, financial performance, operational execution, and brand standards. The General Manager sets the tone for the store, develops leaders, and ensures the business is run with consistency, accountability, and urgency.

The ideal candidate is a hands-on leader who thrives in a fast-paced QSR environment, understands the importance of presence and follow-through, and takes ownership of results. When our people succeed, our business succeeds.

What We’re Looking For

• Proven experience as a Restaurant General Manager, Assistant General Manager, or QSR Leader
• Strong understanding of restaurant operations, labor management, and cost controls
• Ability to lead teams, make confident decisions, and hold others accountable
• Strong communication, organization, and time-management skills
• Willingness to be present, engaged, and available when the business requires it

* Must have a valid Drivers License and personal transportation available for company errands and banking *

Operations & Leadership

• Oversee day-to-day restaurant operations, ensuring all shifts run smoothly and efficiently
• Maintain a consistent on-site leadership presence, especially during peak business hours
• Enforce company policies, procedures, and Little Caesars brand standards
• Lead by example with professionalism, urgency, and accountability

Team Development & Staffing

• Recruit, hire, train, and retain high-performing team members and managers
• Coach, evaluate, and develop employees to improve performance and readiness for advancement
• Identify, train, and certify crew members into management positions
• Build strong bench strength to support scheduling stability and long-term growth

Financial Performance & Controls

• Manage store-level financial performance, including sales, labor, food cost, and controllable expenses
• Create and execute strategies to drive sales growth and profitability
• Maintain budgets and actively work to minimize waste, overtime, and unnecessary costs
• Analyze performance trends and take corrective action when results fall below expectations

Reporting & Accountability

• Prepare and submit weekly operational and financial reports to supervisors
• Communicate performance results, challenges, and improvement plans clearly and proactively
• Take ownership of results and follow through on commitments

Compliance & Safety

• Ensure compliance with food safety, health department, and workplace safety regulations
• Maintain accurate documentation, logs, and training records
• Address safety or compliance issues immediately and effectively

Problem Solving & Continuous Improvement

• Proactively identify operational issues and implement solutions
• Resolve employee relations issues fairly and professionally
• Respond effectively to challenges such as profit decline, staffing gaps, or competitive pressures