Communications Supervisor - Northwest Regional Emergency Communications Center at City of Dublin – Dublin, Ohio

Primary Focus
Are you looking for a leadership opportunity where you make a difference every day for the members of your team and your community? The City of Dublin is accepting applications for an exciting and fulfilling Communications Supervisor position in emergency communications. To learn more about our center, please click on this Recruitment Video.

The Northwest Regional Emergency Communications Center (NRECC) is the primary public safety dispatch center for the Cities of Dublin, Hilliard, Upper Arlington, Worthington, Washington Township, and Norwich Township. Located inside the Dublin Justice Center, NRECC was formed in October 2013 when Dublin began providing dispatching services for Norwich Township Fire and became the primary 9-1-1 answering point for all of Hilliard. Our journey continued with the addition of Hilliard Police, Upper Arlington Fire and Police, and Worthington Fire and Police. As one of five wireless PSAPs in the county, we are the primary answering point for 9-1-1 calls throughout northwest Franklin County.

This position provides daily technical supervision and guidance to Communications Technicians in the Northwest Regional Emergency Communications Center (NRECC) on an assigned shift. Additionally, this position enforces agency policies, procedures, work rules, and directives with staff. This position has the ability to support the responsibilities of a communications technician as operational needs require.

NRECC is structurally organized to have six (6) Communications Supervisors. This posting could be used to fill multiple vacancies. Each position will be assigned supervision responsibilities for one of the three operational shifts (1st, 2nd, or 3rd) and will be required to work variable hours based on the needs of the assigned shift and other department needs including training and management meetings. Additionally, the nature of the work may require availability during irregular hours, including weekends.

First Shift: 6:45 a.m. to 2:45 p.m.
Second Shift: 2:45 p.m. to 10:45 p.m.
Third Shift: 10:45 p.m. to 6:45 a.m.

Given the nature of this classification’s duties/responsibilities, it has been designated as Non-Exempt under the governing Fair Labor Standards Act regulations and, therefore, is entitled to formal overtime compensation and/or formal compensatory time.

Supervisory Responsibilities
Supervises assigned Communications Technicians.

Recruitment Process and Important Dates:

Posting and Application Process: September 15-October 19

Structured Panel Interviews: October 27-29

Background Investigation and Record Checks: October 30- November 21

Final Chief Interviews: Week of December 1st

Conditional Offer(s): Week of December 8th

Unconditional Offer: Week of January 5th

Anticipated Start Date: January 20, 2026

Working at the City of Dublin is more than just a job – Join the City of Dublin today! In addition to a competitive pay plan, the City offers a comprehensive benefits program for our permanent full-time employees that includes, but is not limited to, the following:

• Opportunity to earn premium-free medical, dental, and vision benefits
• Employer-provided contributions to Health Savings or Health Reimbursement Account
• Healthy By Choice Wellness Program
• Employer-provided Short-term Disability (Non-Union Employees)
• Employer-provided Life Insurance
• Vacation, Sick, and Personal Leave
• Longevity Pay
• Tuition Reimbursement
• Employee Assistance Program
• Dublin Community Recreation Center Membership

Supervises, plans, and assigns work to Communications Technicians on an assigned shift; provides the required technical, operational guidance and direction to Technicians.

Evaluates the work performance of Communications Technicians through conducting quality assurance reviews of calls for service and Emergency Medical Dispatch calls for service.

Conducts mid-year reviews and performance evaluations of Communications Technicians assigned to their shift.

Takes corrective action and issues disciplines.

Maintains accountability for appropriate staffing levels for assigned shift.

Reviews and approves timecards for assigned staff.

Addresses and reports equipment issues.

Provides audio recordings and computerized records during the shift.

Recommends Communication Center goals and objectives to Communications and Operations Managers; assist in writing, revising, and implementing communications policies.

Fosters an inclusive and collaborative culture.

Performs other related duties as assigned.
High School Diploma or GED equivalent with two (2) years of experience as a Communications Technician/911 Dispatcher; some experience as a Communications Training Officer preferred, or any equivalent combination of education and experience.

Knowledge of Computer-Aided Dispatch (CAD), LEADS/NCIC, 911 operations, police, fire & EMS dispatching, Emergency Medical Dispatching (EMD), and Communications Training Officer (CTO) and Incident Dispatch Team (IDT) rules and regulations.

Ability to acquire and maintain LEADS and NCIC certification within probationary period.

Knowledge of Part 90 Federal Communications Commission (FCC) rules and regulations.

Good written and verbal communication skills.

Skills in the understanding of communications center equipment and functionality.

Skills in setting expectations, leading by example, and conflict management.

Ability to work flexible hours as needed.

Knowledge of LEADS TAC, 911 operations including wireless and Next Gen features preferred.

Ability to acquire and maintain Emergency Medical Dispatcher (EMD) certification.

Professional leadership and training experience preferred.

Physical Requirements
Ability to use public safety radio communications equipment.

Ability to move about the inside of an office space to access file cabinets and office equipment.

Operate a computer and other office machinery, such as a copier, fax machine, mobile device, shredder, scanner, etc.

Must be able to remain in stationary position at workstation throughout scheduled workday.

Ability to exchange information with co-workers and citizens through use of email system, the telephone, and in-person interactions.

Ability to lift and move objects weighing 10-15 lbs.

Special Requirements
Possession of a valid driver's license.

Other Requirements
Demonstration of the following established City and Police Department core values: Integrity, Respect, Communication, Teamwork, Accountability, Positive Attitude, Commitment, Professionalism and Dedication to Service.

Must establish and maintain a primary place of residence within a County within which the Police Department has jurisdiction, or a county contiguous with such County of jurisdiction. (List includes Franklin, Delaware, Union, Morrow, Marion, Hardin, Logan, Champaign, Madison, Pickaway, Fairfield, Licking, and Knox Counties.)

If a conditional offer is made, the ability to complete and pass a polygraph assessment, psychological evaluation, and medical screening.

Regular attendance, as governed by and in accordance with applicable rules, regulations, procedures and laws, is regarded as an essential requirement of this classification.

Compliance with training directives established by supervisory/managerial personnel.

Adherence to all applicable Federal and State safety laws, rules, and regulations and City safety policies/procedures.


Composure: Is cool under pressure; does not become defensive or irritated when times are tough; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Decision Quality; Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of their solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

Confronting Direct Reports: Communicates with direct reports firmly and in a timely manner; doesn’t allow problems to fester; regularly reviews performance and holds timely discussions; can manage difficult conversations effectively.

Managerial Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Directing Others: Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.

Managing and Measuring Work: Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.

Informing: Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, or the organization; provides individuals information so that they can make accurate decisions; is timely with information.

Time Management: Uses their time effectively and efficiently; values time; concentrates their efforts on the more important priorities: gets more done in less time than others; can attend to a broader range of activities.

Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Listening: Practices attentive an active listening; has the patience to hear people out; can accurately restate the opinions of others even when they disagree.