Referral Response Coordinator at Portland, OR (Marquam Hill) – Portland, Oregon

Referral Response

• Collects pre-screening information on all incoming donor-related calls, documenting information according to CLA’s policies and procedures.
• Evaluates incoming organ referrals for initial donor eligibility and communicates accurate referral information with the Administrator on Call (AOC).
• Monitors current organ referrals to determine and evaluate changes in plan of care utilizing EMR review and communication with the hospital care team.
• Performs initial and subsequent onsite huddles on local referrals.
• Collaborates with the healthcare team to maintain the option of donation for the family.
• Updates relevant internal and external stakeholders on status of active referrals and donor cases.
• Provides real-time education to hospital staff about the donation process.
• Collaborates with the Hospital Development department to ensure customer service needs are met for donor hospital partners.

Team Support

• Assists onsite Organ Donation Coordinator with various case functions such as chart completion, allocation calls and other logistical tasks as needed.
  
• Maintains ability to perform case starts in certain circumstances (this includes serology testing, standing orders, basic donor management and chart completion).
  
• Collaborates with the DFA team to facilitate authorization or disclosure with the legal NOK and accurately conducts a donor risk assessment interview with identified surrogate of the potential organ donor.
  
• Activates staff for relief as appropriate
  
• Coordinates logistics when necessary on active organ referrals and donor cases.
  
• Peer reviews charts, assists with cultures or any other Quality Assurance chart completion tasks as needed.

Performs other duties as assigned by the AOC and CLA leadership.

Job Related Knowledge, Skills and Abilities (Competencies):

• Extensive clinical healthcare knowledge base, with the ability to quickly and independently exercise sound clinical judgement in an often stressful environment.
• Excellent communication skills, flexible, highly motivated, a good team member with a positive attitude.
• Must be able to work in an adaptive fashion with a wide range of professional and nonprofessional constituents including but not limited to governmental officials, students, healthcare staff and the public.

• Bachelor's of Science Degree with healthcare related focus or equivalent experience
• Recent donation related experience.