Senior Manager, Operational Programs and Design at Massachusetts Bay Transportation Authority – Boston, Massachusetts

The Senior Manager of Operational Programs and Design assists the Deputy Director in leading strategic planning and execution of high-impact facility design and operations programs, ensuring alignment with the MBTA’s service, safety, and infrastructure goals. This leadership role directs complex, cross-functional initiatives, oversees teams and consultants, and sets technical standards for facility projects across the MBTA system. The Senior Manager ensures integration of operational priorities throughout project lifecycles and drives continuous improvement across programs and processes.

• Develop and lead complex programs related to facility design, maintenance, and operational planning for MBTA infrastructure.
• Serve as a senior technical advisor, ensuring operational needs are integrated into project design and construction phases.
• Advise internal teams and external consultants in the delivery of state-of-good-repair and capital projects; manage coordination across departments such as Capital Delivery, Technical Engineering Design, Engineering & Maintenance, and Safety.
• Develop and oversee engineering designs at all stages—from conceptual to final—ensuring alignment with MBTA standards, ADA, building codes, and environmental regulations.
• Create and implement technical standards, specifications, and operating procedures to promote consistency, efficiency, and performance.
• Oversee deployment and use of facilities technologies (e.g., BIM, CMMS) to support asset management, design tracking, and reporting.
• Prepare and manage project scopes, schedules, budgets, and risk profiles; develop supporting reports and make feasibility recommendations to leadership.
• Lead QA/QC efforts to ensure quality and compliance across all facility programs and projects.
• Represent the Office in senior-level meetings, technical committees, and public forums; provide briefings and recommendations to executive leadership. • Mentor junior managers and technical staff, fostering a collaborative, high-performance, and mission-driven team culture.
• Perform all other duties and projects that may be assigned

• A Bachelor's degree in architecture, engineering, planning, construction management or related field from an accredited institution. Minimum Experience and Required Skills
• Seven (7) years of progressively responsible experience in facilities or infrastructure design, engineering, and program management, including five (5) years in professional engineering roles (e.g., design, estimating, construction, or contract administration)
• Two (2) years in team leadership or large-scale project management. • Demonstrated experience leading multidisciplinary teams and managing complex, large-scale public sector projects.
• Strong knowledge of transportation infrastructure, building systems, and regulatory compliance, including mechanical systems (HVAC, tunnel ventilation, fire suppression), civil/site/structural assets, plumbing, drainage, sanitary systems, and associated control systems.
• Familiarity with facility control hardware and automated monitoring systems.
• Proficiency in project management and design software such as AutoCAD, BIM, CMMS, Primavera P6, and Microsoft Office Suite (including Word, Excel, PowerPoint, and graphic applications).
• Excellent organizational, analytical, and time management skills, with the ability to manage multiple priorities in a dynamic environment.
• Strong communication, customer service, negotiation, and conflict resolution skills, with experience engaging a wide range of stakeholders.

Preferred Experience and Skills
• A Massachusetts Professional Engineering (PE) license, a Registered Architect (RA) license, or a Project Management Professional (PMP) certification
• A Master's degree in architecture, engineering, planning, construction management, business administration, or a related field from an accredited institution.
• Experience with transit facility construction.

• A Master’s degree in a related subject substitute for two (2) years of general experience.
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience