Environmental Services Supervisor at Portland, OR (Marquam Hill) – Portland, Oregon

Operations

• Manages and supervises departmental staff by confirming, validating and teaching staff to uphold the department mission: provide an exceptional patient experience; ensure a clean environment that does not contribute to the spread of healthcare associated infection; and to facilitate timely patient flow.
• Ensures staffing assignments are complete to avoid missed assignments and/or unnecessary use of premium pay.
• Maintains a working knowledge of the hospital bed tracking system (Epic) and ensures response times are met.
• Manages staffing and the operations to allow for breaks and lunches that are consistent with Oregon Law, OHSU policy, and applicable collective bargaining agreements.
• Ensures accurate timekeeping for staff.
• Demonstrates strong team player skills and the ability to work harmoniously with a diverse workforce.
• Manages and maintain pager and closet keys controls for the department shift.
• Maintains employee records per OHSU policy.

Staff Engagement

• Assists in creating an employment environment that supports a knowledgeable, passionate, productive, safe, and engaged staff.
• Develops one on one rapport and professional relationship with all direct reports.
• Assists department management with hiring staff.
• Responsible for delivery and documentation of performance management: evaluations, recognition, coaching and progressive discipline.
• Provides training, coaching and instruction of department changes.
• Assists with New Employee Orientation.
• Swiftly identifies and resolves interpersonal conflict.

Patient Experience

• Ensures an exceptional experience for our patients and visitors.
• Rounds on patients and facility to ensure service quality.
• Interviews patients, as necessary, to ensure exceptional experience.
• Serves consistently as a liaison between all shifts.
• Provides service recovery as needed.
• Manages up employees and colleagues.

Quality & Safety

• Provides a safe environment for patient care.
• Ensures staff compliance to standard work by reviewing and confirming on a consistent basis.
• Rounds on EVS staff, nurse managers, and key internal customers on a daily basis.
• Provides in servicing on equipment, chemicals and standards.
• Inspects room cleanliness upon discharge per departmental expectations.
• Follows up on patient safety incident reports per organizational expectations.
• Ensures all staff are in compliance with departmental policies, training, and procedures.
• Monitors and audits equipment for cleanliness and proper set up: chemicals labeled, solutions adequately dispensed; and tools cleaned and properly stored on cart.
• Ensure staff have the necessary tools and supplies to successfully perform their duties.
• Submits work orders for maintenance repairs, as needed.
• Attends all departmental meetings.

Performance Improvement

• Engages in process improvement by suggesting ways to improve departmental performance
• Partners with other OHSU departments to improve patient care and throughput

Job Related Knowledge, Skills and Abilities (Competencies):

• Customer service focus
• Proficient skills in English language: reading, writing, verbal
• Ability to manage, prioritize, and follow through all assigned tasks
• Ability to self-manage
• Computer skills: Word, Excel, Outlook, ability to learn and operate various software programs
• Excellence attendance, punctuality and preparedness for work
• Ability to train and develop staff
• Ability to work with highly diverse population
• Ability to give and receive feedback in a constructive manner.

• Compliance with Code of Conduct, Respect in the workplace and Applicable policies, procedures and agreements related to position, department or OHSU as a whole

• Must be able to perform the essential functions of the position with or without accommodation

• Associates or Bachelor’s degree
• CHEST Certification

Job Related Knowledge, Skills and Abilities (Competencies):

• Lead or supervisory experience in a hospital setting.

• Experience in Environmental Services, Housekeeping, or Custodial Services.

• Experience in a high volume customer service environment.

• Epic experience
• Previous experience in performance improvement tools such as lean, continuous quality improvement, etc.
• Experience in academic healthcare or other matrix organizations
• Experience in union environment