Customer Service Associate at Mytrex Inc – South Jordan, Utah

General Description: Provide customer service to Rescue Alert subscribers. Perform other duties as delegated by the Customer Service manager.

Duties and Responsibilities: Provide quality customer service support to Rescue Alert subscribers using internal software, email and telephone communications. Interface effectively with Rescue Alert employees

Position Requirements/Duties: Training in the use of Rescue Alert equipment and internal software applications. Capable of working in a traditional office environment involving lifting and moving boxes boxes up to 30 pounds up and down stairs. Capable of sitting for long periods of time and also being able to navigate throughout the building for mail, sales items, and testing. This can also include multiple trips going up and down stairs.

Must maintain strong interpersonal and communications skills. This position involves work in a typical business office environment with significant time spent each day using a computer and phone simultaneously. Normal work hours are 8:00am – 5:00pm, Monday-Friday. Must be able to work additional hours as required by workload or special circumstances. Must be goal oriented and able to work on a team. Ability to multitask and prioritize varied responsibilities to accomplish tasks in a timely manner. Attention to detail and conscientious work ethic. Must have six months of customer service experience or equivalent.

Qualifications: High School Diploma. Must type a minimum of 35 WPM. Basic computer skills and ability to learn new software applications. Must pass background screening.