Senior Business Operations Manager, ASG III at University of Texas Medical Branch – Galveston, Texas

Minimum Qualifications:

• Bachelor's degree or equivalent experience and five years of related experience.

Preferred Qualifications:

• Master's Degree in Healthcare Management or Business, Accounting, or Finance
• Experience with QGenda, Epic, and PowerBI
• Seven years experience in healthcare environment at academic medical center

Job Summary:

Plans, manage and a working lead for the staff service and business management functions for multiple areas under the Shared Administrative Services. Responsible for overall management of departmental administrative and technical services, staff coordination, policy and procedure development, strategic planning and special projects across multiple areas. Includes a variety of complex decisions with minimal direction.

Job Duties:

• Manages and directs administrative or operational departmental services, processes and special projects across multiple areas.
• Performs administrative functions as a working lead to support multiple areas.
• Develops planning, management, and organizational analysis; establishes goals and objectives; directs and coordinates development of guidelines, policies, procedural changes and standards to improve administrative operations.
• Manages and assists the Shared Administrative Services staff to align work processes and to establish and attain goals and objectives for efficient department operation.
• Oversees the development and administration of department budget.
• Oversees multiple administrative or operational projects as assigned.
• Responsible for staff development programs including programs to increase employee satisfaction for department.
• Responsible for forming ad hoc support teams in response to institutional/department initiatives.
• Empowers Administrative Support Group to align work processes.
• Assists the Administrative Support Group establishing and attaining goals and objectives.
• Provides information coordination between administrative staff and leadership.
• Oversees compliance and other training for department.
• Provides Accountable Property Officer Services for department.
• Provide guidance for interpretation of UTMB and departmental rules, regulations and policies.
• Provides information coordination between administrative staff and leadership.
• Provides mediation and conflict resolution for department/process.
• Meets with administrative support team to receive feedback, gather ideas & empower employees.
• Makes complex administrative decisions regarding organizational and departmental issues.
• Assists with personnel functions within department/process.
• Responsible for facilitation and monitoring of recruitment activity across multiple platforms.
• Works collaboratively with finance to ensure accurate accounting and reconciliation of additional pay. Conducts employee performance reviews & makes recommendations for development and reward for department/process.
• Steward of budgetary funds used by the administrative support.
• Provides guidance for interpretation of UTMB and departmental rules, regulations and policies.
• Identifies appropriate internal controls for department; provides mechanisms to monitor and implement compliance.
• Represents the department leadership in their absence as needed.
• Adheres to internal controls and reporting structure.
• Performs related duties as required.
• Building OR Call Schedule within the Department of Anesthesiology.
• Faculty/ staff recruitment.
• Responsible for tracking and reconciling external locum reports for billing.

Knowledge, Skills and Abilities:

• Change Management skills
• Strong interpersonal skills
• Excellent communication and organizational skills
• Ability to coordinate efforts with many others Ability to plan, organize, set and accomplish goals
• Assessment, analytical, and reporting skills
• Conflict resolution skills Supervisory and management skills to effectively direct support staff Facilitation, coaching, mentoring, feedback skills
• Excellent decision-making skills Knowledge of UTMB HR Systems and Policies Knowledge of process functions and organization.
• Occasional weekend, overtime and evening work

Salary Range:
Commensurate with experience

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.