Wellness Program Manager at LulaFit – Chicago, Illinois

Operational Leadership & Execution Excellence

• Operational Readiness: Own the day-to-day "floor-ready" standards of the facility, ensuring all spaces are properly planned, staffed, and maintained to consistent five-star hospitality standards. Oversee daily operations including opening/closing procedures, equipment care, towel and laundry management, locker room restocking, and maintaining a clean, safe, and welcoming environment.
• Workflow & Documentation: Develop and maintain "run-of-show" frameworks, internal communications, and standard operating procedures (SOPs) so all teams remain aligned on timing and expectations.
• Resource & Staff Management: Build staffing schedules and provide clear direction/prioritization to coordinators or coaches to ensure execution aligns with quality standards and safety protocols.
• Issue Resolution: Serve as the primary escalation point for real-time operational challenges, making decisive adjustments that protect the user experience and ensure smooth delivery.

• 2+ years of experience in a fitness or wellness leadership role
• 2+ years of hands-on experience in both personal training and group fitness instruction
• Required certifications: Personal Training certification (NSCA, NASM, or ACE), current CPR/First Aid, and Group Fitness certification(s)
• Associates or Bachelor degree in Exercise Science or Kinesiology preferred but not required.
• Proven ability to deliver personal training and group fitness programming that drives member engagement and retention
• Comfort owning revenue targets and converting complimentary sessions into paid services
• Proficient in scheduling, membership management, and performance tracking systems
• Flexible availability, including early mornings, evenings, and occasional on site events
• Strong ownership mindset with the ability to operate independently in a fast-paced environment

• Architect of Atmosphere: You don’t just open a door; you set a stage. Your elite eye for detail ensures every square foot of the facility is five-star ready at all times. You take pride in the reveal by ensuring that the moment a guest walks in, they experience a space that is flawlessly curated and operationally perfect.
• Community Visionary: You design high-impact calendars and signature programs that transform a physical location into a destination. Whether engineering a fitness challenge or a networking mixer, you possess the strategic foresight to build schedules that drive massive engagement and long-term loyalty.
• Relationship Powerhouse: You are the face of the brand. Your concierge-level intuition allows you to anticipate needs before they are voiced. From leading high-stakes intake meetings to coaching a member through their journey, you build deep trust-based relationships that turn standard users into passionate brand advocates.
• Fearless Fixer: You are the calmest person in the room when the stakes are highest. When a technical glitch or a scheduling conflict disrupts the floor, you step in with decisive real-time solutions. You possess the grit and the grace to pivot instantly, protecting the guest experience and ensuring the show goes on without a hitch.
• Synergy Specialist: You are the bridge between vision and execution. You know how to rally a diverse group of operators, brokers, and local partners to create a unified experience. You understand that the best results happen at the intersection of different departments and you are the catalyst that makes those partnerships flourish.